At a Glance
- Tasks: Deliver style advice and five-star service in a fast-paced retail environment.
- Company: Join M&S, a leading brand in Fashion, Home & Beauty.
- Benefits: Flexible hours, team support, and a vibrant work culture.
- Other info: Dynamic role with opportunities to grow in a high-demand setting.
- Why this job: Be a fashion ambassador and help customers discover trendy products.
- Qualifications: Passion for fashion and strong customer service skills.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern
- Week 1
- Sunday 11:00–16:30
- Monday 11:00–16:30
- Thursday 15:30–20:30
- Friday 08:00–15:00
- Week 2
- Tuesday 15:00–20:30
- Wednesday 11:00–16:30
- Thursday 14:00–20:30
- Saturday 14:00–19:30
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service. This isn’t just a retail job – it’s a role for people who love pace, want to work hard and play their part in delivering our transformation.
We’re looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products. You'll be a resilient and confident brand ambassador who’s ready to serve our customers and sell our latest fashion items.
At M&S, our customers don't wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and accelerate the move to the new M&S.
Efficiency and effectiveness are non-negotiable. You’ll keep standards sky-high while balancing speed and accuracy, even when the pressure is on.
Being a team player is crucial. You'll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way.
Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head-on.
This is the frontline of fashion retail - are you ready for it? Take Your Marks and apply today.
Customer Assistant - Fashion, Home & Beauty - Gloucester Quays employer: Marks & Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and innovation. Our Gloucester Quays location provides a dynamic environment where you can thrive, with opportunities for personal growth and development in the fast-paced world of fashion retail. Join us to be part of a passionate team that not only delivers outstanding customer service but also embraces the latest digital tools to enhance the shopping experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Gloucester Quays
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with M&S's latest fashion trends and products. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different customer scenarios, especially in a fast-paced environment. Role-playing with a friend can help you feel more confident and ready to tackle any situation that comes your way.
✨Tip Number 3
Show off your digital savvy! Be prepared to discuss how you’ve used technology in previous roles. Whether it’s using apps or in-store devices, demonstrating your comfort with digital tools will highlight your readiness for the modern retail landscape.
✨Tip Number 4
Don’t forget to showcase your teamwork skills! Retail is all about collaboration, so think of examples where you’ve worked well with others. Highlighting your ability to support your team will show that you’re not just a lone wolf but a valuable team player.
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Gloucester Quays
Some tips for your application 🫡
Show Your Passion:Let us see your love for fashion and customer service shine through in your application. Share any relevant experiences or interests that highlight your enthusiasm for the role!
Tailor Your CV:Make sure your CV is tailored to the Customer Assistant position. Highlight skills like teamwork, digital confidence, and your ability to thrive in a fast-paced environment – these are key for us!
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We want to know why you’re the perfect fit for our team, so make every word count!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Marks & Spencer
✨Know Your Fashion
Brush up on the latest trends in fashion, home, and beauty. Be ready to discuss your favourite styles and how you can help customers find their perfect look. Showing genuine passion for the products will impress the interviewers.
✨Demonstrate Digital Savvy
Familiarise yourself with digital tools like apps and in-store devices that enhance customer experience. Be prepared to explain how you would use these tools to improve service and efficiency during busy periods.
✨Show Your Team Spirit
Retail is all about teamwork, so come ready to share examples of how you've worked well with others in fast-paced environments. Highlight your ability to support colleagues and contribute to a positive atmosphere.
✨Embrace Flexibility
Retail can be unpredictable, so be ready to discuss how you adapt to changing situations. Share experiences where you've successfully handled pressure or unexpected challenges, showcasing your resilience and readiness to jump in wherever needed.
