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- Tasks: Deliver exceptional customer service in Fashion, Home & Beauty while styling and advising customers.
- Company: Join the iconic M&S team known for its commitment to quality and customer experience.
- Benefits: Flexible hours, competitive pay, and a chance to work in a vibrant retail environment.
- Other info: Great opportunity for personal growth and to make a real impact on customer experiences.
- Why this job: Be part of a fast-paced team that values creativity and customer connection.
- Qualifications: Passion for fashion and strong communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
Work Pattern: Sunday 10:00-16:00, Saturday 12:00-19:00
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering a market leading customer experience. This isn’t just a retail job – it’s a role for people who love pace, graft, and playing their part in delivering our transformation.
We’re looking for fashion-forward, confident people who are passionate about helping customers feel their best, whether that’s through 1 to 1 styling in suits, offering a five-star bra fit experience or a tailor-made beauty routine. You’ll be someone who knows how to build rapport quickly, listens to customer needs, and confidently recommends products both in-store and online.
At M&S, our customers don't wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets. You’ll create genuine 1 to 1 connection with customers through fitting appointments and style advice, tapping into your knowledge of the latest trends and tailoring your recommendations to their unique needs.
Efficiency and effectiveness are non-negotiable. You’ll keep standards sky-high while balancing speed and accuracy, even when the pressure is on.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to provide a personalised five-star service.
Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head-on.
If you’re ready to take the lead in delivering exceptional service and bringing the M&S style experience to life, this is your moment. Take Your Marks and apply today.
Customer Assistant - Fashion, Home & Beauty - Brooklands employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Brooklands
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their Fashion, Home & Beauty section. This will help you understand their values and what they’re looking for in a Customer Assistant. Plus, it’ll give you some great talking points to impress them!
✨Tip Number 2
Practice your people skills! Since this role is all about building rapport with customers, think of some examples where you've successfully connected with someone. Whether it’s through styling advice or helping someone find the perfect product, be ready to share those stories.
✨Tip Number 3
Show off your digital savvy! M&S is looking for someone who can use digital tools effectively. Brush up on how to use apps and in-store devices, and be prepared to discuss how you’ve used technology to enhance customer experiences in the past.
✨Tip Number 4
Flexibility is key! Retail can be unpredictable, so be ready to talk about times when you’ve adapted quickly to changing situations. Highlight your ability to stay calm under pressure and how you thrive in fast-paced environments. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Brooklands
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for fashion, home, and beauty in your application. Share any relevant experiences or interests that highlight your love for helping customers feel their best!
Tailor Your Application: Just like you would recommend a perfect outfit, customise your application to fit the role. Use keywords from the job description to show that you understand what we're looking for.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your written application. Authenticity goes a long way in making a connection.
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Marks & Spencer
✨Know Your Fashion Trends
Brush up on the latest fashion trends and styles before your interview. Being able to discuss current trends shows your passion for the industry and helps you connect with the interviewer, who will likely be looking for someone who can engage customers with confidence.
✨Practice Your Customer Interaction Skills
Since this role is all about delivering a top-notch customer experience, practice how you would approach a customer in-store. Think about how you would build rapport quickly and offer tailored advice. Role-playing with a friend can help you feel more comfortable during the actual interview.
✨Familiarise Yourself with Digital Tools
Get to know the digital tools mentioned in the job description, like the Sparks App. Being digitally confident is key, so if you can demonstrate your familiarity with these tools during the interview, it’ll show that you’re ready to hit the ground running.
✨Show Your Flexibility
Retail can be unpredictable, so be prepared to discuss how you've adapted to changing situations in the past. Share examples of times when you’ve had to think on your feet or adjust your approach to meet customer needs, as this will highlight your ability to thrive in a fast-paced environment.