At a Glance
- Tasks: Deliver style advice and five-star service in a fast-paced retail environment.
- Company: Join M&S, a leading brand in Fashion, Home & Beauty.
- Benefits: Flexible hours, team support, and a vibrant work culture.
- Other info: Dynamic role with opportunities to grow in a high-demand setting.
- Why this job: Be a fashion ambassador and help customers discover trendy products.
- Qualifications: Passion for fashion and strong teamwork skills required.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern
- Week 1: Monday 16:30-20:30, Saturday 10:30-19:30
- Week 2: Friday 16:30-20:30, Saturday 10:30-19:30
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service. This isn’t just a retail job – it’s a role for people who love pace, want to work hard and play their part in delivering our transformation.
We’re looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products. You'll be a resilient and confident brand ambassador who’s ready to serve our customers and sell our latest fashion items.
At M&S, our customers don't wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and accelerate the move to the new M&S.
Efficiency and effectiveness are non-negotiable. You’ll keep standards sky-high while balancing speed and accuracy, even when the pressure is on. Being a team player is crucial. You'll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way.
Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head-on. This is the frontline of fashion retail - are you ready for it? Take Your Marks and apply today.
Customer Assistant - Fashion, Home & Beauty - Ashton Moss employer: Marks & Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on teamwork and passion for fashion. Our Ashton Moss location provides employees with unique opportunities for growth and development, alongside competitive benefits that support work-life balance. Join us to be part of a dynamic team where your contributions are valued, and you can truly make a difference in delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Ashton Moss
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with M&S's latest fashion trends and products. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to simulate real-life scenarios. Being able to demonstrate how you’d handle different customer situations will show that you’re ready to deliver that five-star service they’re after.
✨Tip Number 3
Be digitally savvy! Brush up on using apps and in-store devices, especially the Sparks App. Showing that you can navigate these tools effortlessly will highlight your ability to enhance the customer experience and adapt to the fast-paced retail environment.
✨Tip Number 4
Show your flexibility and teamwork spirit! Be prepared to discuss examples of how you've worked well in a team and adapted to changing situations. M&S values a positive store environment, so demonstrating your ability to support your colleagues will go a long way.
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Ashton Moss
Some tips for your application 🫡
Show Your Passion:Let your love for fashion, home, and beauty shine through in your application. We want to see that you're not just looking for any job, but that you're genuinely excited about being a part of our team at M&S.
Be Specific:When detailing your experience, be specific about how you've delivered excellent customer service in the past. We’re looking for examples that show you can handle a fast-paced environment and keep those standards sky-high.
Highlight Your Digital Skills:Since being digitally confident is essential, make sure to mention any experience you have with digital tools or apps. Show us how you can enhance the customer experience using technology – it’s a big plus!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team.
How to prepare for a job interview at Marks & Spencer
✨Know Your Fashion
Brush up on the latest trends in fashion, home, and beauty. Be ready to discuss your favourite styles and how you can help customers find their perfect look. Show them you're not just a fan but also knowledgeable about what’s hot right now!
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone. This role is all about delivering five-star service, so let your passion for helping others shine through.
✨Be Digitally Savvy
Familiarise yourself with digital tools that enhance the shopping experience, like apps or in-store devices. Mention any experience you have with technology in retail settings, as being digitally confident is key to succeeding in this role.
✨Emphasise Teamwork and Flexibility
Retail can be hectic, so highlight your ability to work well in a team and adapt to changing situations. Share stories that demonstrate your resilience and how you’ve supported colleagues during busy times. They want to see that you can keep the energy up and contribute positively to the store environment.
