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- Tasks: Assist customers in Clothing & Home, ensuring a fantastic shopping experience.
- Company: Join M&S, a leading retailer known for inclusivity and stylish products.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Why this job: Be a fashion ambassador and make a real impact on customer satisfaction.
- Qualifications: No specific qualifications required, just a passion for fashion and great service.
- Other info: M&S values diversity and offers reasonable adjustments during recruitment.
The predicted salary is between 24000 - 36000 £ per year.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Work Pattern for this role:
- Week 1: Tuesday: 1100-1900, Thursday: 0800-1600, Saturday: 1000-1800
- Week 2: Sunday: 1030-1630, Monday: 1500-1900, Tuesday: 1130-1900, Friday: 1300-1900
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you’ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We’re looking for passionate and fashion-forward individuals who are excited to dress the nation. You’ll be a brand ambassador who’s ready to recommend our newest fashion items. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait and enjoy every experience in our store.
You’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being a team player is crucial. You’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Clothing & Home - Newbury - Newbury, Berkshire employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Clothing & Home - Newbury - Newbury, Berkshire
✨Tip Number 1
Familiarise yourself with M&S's product range, especially in the Clothing & Home section. Being knowledgeable about their latest styles and offerings will help you engage confidently with customers and demonstrate your passion for the brand.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. M&S values exceptional service, so be ready to discuss specific instances where you made a positive impact.
✨Tip Number 3
Highlight your digital skills during the interview. Since being digitally confident is essential for this role, mention any experience you have with retail technology or apps that enhance customer experiences, like the Sparks App.
✨Tip Number 4
Demonstrate your flexibility and teamwork abilities by discussing how you've adapted to changing situations in past jobs. M&S looks for team players who can handle various tasks, so share relevant examples that showcase your adaptability.
We think you need these skills to ace Customer Assistant - Clothing & Home - Newbury - Newbury, Berkshire
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've gone above and beyond to assist customers, as this is a crucial aspect of the role.
Highlight Digital Proficiency: Mention any experience you have with digital tools or apps, especially if you’ve used them in a retail context. This will demonstrate your ability to adapt to the digital aspects of the role.
Express Teamwork and Flexibility: Illustrate your ability to work well in a team and adapt to changing situations. Use examples from previous roles where you collaborated with colleagues or adjusted to new challenges.
How to prepare for a job interview at Marks & Spencer
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for clothing and home products during the interview. Share any personal experiences or insights about current trends that demonstrate your passion for the industry.
✨Highlight Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. M&S values remarkable service, so be ready to discuss how you can make customers feel valued and understood.
✨Demonstrate Digital Confidence
Familiarise yourself with digital tools like apps and in-store devices. Be prepared to discuss how you would use these tools to enhance the customer experience and improve efficiency in the store.
✨Emphasise Teamwork and Flexibility
M&S looks for team players who can adapt to changing situations. Share examples of how you've worked collaboratively in a team and how you can adjust to various roles within the store.
