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- Tasks: Assist customers in Clothing & Home, providing exceptional service and product recommendations.
- Company: Join M&S, a leading retailer known for inclusivity and stylish products.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Why this job: Be part of a dynamic team that values individuality and customer satisfaction.
- Qualifications: No specific experience required; just bring your passion for fashion and great communication skills.
- Other info: M&S promotes diversity and is committed to creating an inclusive workplace.
The predicted salary is between 20000 - 30000 £ per year.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Work Pattern:
- Week 1: Sunday: 10.00 - 15.00
- Monday: 10.45 - 18.00
- Saturday: 9.00 - 18.00
- Week 2: Monday: 10.45 - 18.00
- Wednesday: 9.00 - 18.00
- Thursday: 10.00 - 15.00
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you will become a champion of our stylish products, on-trend designs, and exceptional customer service. We are looking for passionate and fashion-forward individuals who are excited to dress the nation. You will be a brand ambassador who’s ready to recommend our newest fashion items. Through remarkable service you will make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait, you will be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You will utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait and enjoy every experience in our store.
You will be ready to roll your sleeves up, work hard and go above and beyond every day. Being a team player is crucial. You will take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Clothing & Home (Menswear) - Yeovil - Yeovil, Somerset employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Clothing & Home (Menswear) - Yeovil - Yeovil, Somerset
✨Tip Number 1
Familiarise yourself with M&S's latest clothing and home products. Being knowledgeable about their current collections will help you engage customers effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions and ensure you can provide remarkable service during your interview.
✨Tip Number 3
Showcase your digital confidence by exploring M&S's online platforms, like the Sparks App. Understanding how these tools enhance the shopping experience will impress your interviewers.
✨Tip Number 4
Emphasise your adaptability in previous roles. Share examples of how you've successfully managed changing situations, as flexibility is crucial in a retail environment like M&S.
We think you need these skills to ace Customer Assistant - Clothing & Home (Menswear) - Yeovil - Yeovil, Somerset
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've gone above and beyond to assist customers, as this is crucial for the role.
Highlight Digital Proficiency: Mention any experience you have with digital tools or apps, especially if you have used them in a retail context. This will demonstrate your ability to enhance the customer experience using technology.
Express Teamwork and Flexibility: Illustrate your ability to work well in a team and adapt to changing situations. Use examples from previous roles where you collaborated with colleagues or adjusted to new challenges.
How to prepare for a job interview at Marks & Spencer
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for clothing and home products during the interview. Share any personal experiences or interests related to fashion, as this will demonstrate your genuine interest in the role and the brand.
✨Highlight Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. M&S values remarkable service, so be ready to discuss specific situations where you went above and beyond to help a customer.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be prepared to discuss your experience with digital tools and apps. Mention any relevant technology you've used in previous jobs that could enhance the customer experience.
✨Emphasise Teamwork and Flexibility
M&S looks for team players who can adapt to changing situations. Share examples of how you've worked effectively in a team and how you've adjusted to new challenges in a retail environment.
