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- Tasks: Assist customers in Clothing & Home, ensuring a fantastic shopping experience.
- Company: Join M&S, a leading retailer known for inclusivity and stylish products.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Why this job: Be a fashion ambassador and make a real impact on customer satisfaction.
- Qualifications: Must be 18 or over; strong communication and digital skills required.
- Other info: Training provided to enhance your digital capabilities and product knowledge.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Work Pattern:
- Wednesday: 1700-2300
- Thursday: 1700-2300
- Friday: 1700-2300
- Saturday: 1700-2300
This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you’ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We’re looking for passionate and fashion-forward individuals who are excited to dress the nation. You’ll be a brand ambassador who’s ready to recommend our newest fashion items. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait and enjoy every experience in our store.
You’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being a team player is crucial. You’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Clothing & Home (Evenings) - Brooklands - Weybridge, Surrey employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Clothing & Home (Evenings) - Brooklands - Weybridge, Surrey
✨Tip Number 1
Familiarise yourself with M&S's product range, especially in the Clothing & Home section. Being knowledgeable about their latest styles and promotions will help you engage confidently with customers and demonstrate your passion for the brand.
✨Tip Number 2
Showcase your customer service skills during any interactions you have with the team or during the interview process. Be prepared to share examples of how you've gone above and beyond for customers in previous roles.
✨Tip Number 3
Highlight your digital skills, especially if you have experience using retail technology or apps. Mentioning your familiarity with tools like the Sparks App can set you apart as a candidate who is ready to enhance the customer experience.
✨Tip Number 4
Emphasise your flexibility and teamwork abilities. M&S values a collaborative environment, so be ready to discuss how you've adapted to changing situations and supported your colleagues in past roles.
We think you need these skills to ace Customer Assistant - Clothing & Home (Evenings) - Brooklands - Weybridge, Surrey
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've gone above and beyond to assist customers, as this is crucial for the role.
Highlight Digital Competence: Mention any experience you have with digital tools or technology, especially if you've used similar systems in previous roles. This will demonstrate your ability to adapt to M&S's digital environment.
Express Teamwork and Flexibility: Illustrate your ability to work well in a team and adapt to changing situations. Use examples from past experiences where you successfully collaborated with others or adjusted to new challenges.
How to prepare for a job interview at Marks & Spencer
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for clothing and home products during the interview. Share any personal experiences or interests related to fashion that demonstrate your passion and knowledge about current trends.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to meet customer needs, as this role heavily focuses on delivering remarkable service.
✨Be Digitally Savvy
Familiarise yourself with digital tools and apps that enhance customer experience, like the Sparks App mentioned in the job description. Be ready to discuss how you would use technology to improve service efficiency.
✨Emphasise Teamwork and Flexibility
Since being a team player is crucial, prepare to talk about your experiences working in teams. Also, be ready to discuss how you adapt to changing situations, as flexibility is vital in a retail environment.
