At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team at the heart of our store.
- Benefits: Gain valuable experience and develop teamwork skills.
- Other info: Flexible hours with a dynamic team atmosphere.
- Why this job: Perfect for those who thrive under pressure and love customer interaction.
- Qualifications: Must be 18 or over; digital confidence is essential.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern
- Monday: 05:00 - 10:00am
- Tuesday: 05:00 - 10:00am
- Friday: 05:00 - 10:00am
- Saturday: 05:00 - 10:00am
Under 18 disclaimer: This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Worcester employer: Marks & Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment in our Worcester Café where teamwork and customer satisfaction are at the forefront. Our employees benefit from flexible working hours, opportunities for personal growth, and a supportive culture that values high performance and dedication. Join us to be part of a team that not only serves great food and drink but also fosters a sense of community and belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Worcester
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the M&S Café and observe how things run. This will help you understand the pace and customer interactions, plus it shows your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle busy periods and tricky customers. Role-play with a friend or family member to get comfortable with delivering that five-star service under pressure.
✨Tip Number 3
Show off your digital skills! Be ready to discuss any experience you have with order-taking systems or apps. Being digitally confident is key, so brush up on any relevant tech before your chat with us.
✨Tip Number 4
Flexibility is your best friend! Be prepared to talk about times when you've adapted quickly in a fast-paced environment. We love candidates who can think on their feet and keep the café running smoothly, no matter what!
We think you need these skills to ace Customer Assistant - Cafe - Worcester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about working in a fast-paced café environment and delivering top-notch service to our customers.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience. If you've worked in a café or customer service before, shout about it! We love seeing how your skills match what we’re looking for.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Customer Assistant role at M&S Café.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Assistant in a café involves. Familiarise yourself with the job description and think about how your skills align with the requirements, especially around delivering five-star service and working under pressure.
✨Showcase Your Team Spirit
Teamwork is crucial in this role, so be ready to share examples of how you've worked effectively in a team before. Think of specific situations where you supported colleagues or contributed to a positive work environment, especially during busy times.
✨Demonstrate Your Digital Savvy
Since being digitally confident is essential, prepare to discuss any experience you have with using technology in a fast-paced environment. You might want to mention any previous roles where you used digital tools to manage orders or improve efficiency.
✨Stay Calm Under Pressure
This role can get hectic, so be prepared to talk about how you handle stress and maintain quality service during busy periods. Share strategies you use to stay calm and focused, and maybe even a story where you successfully managed a challenging situation.
