At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team at the heart of our store.
- Benefits: Flexible hours, competitive pay, and a chance to develop your skills.
- Other info: Great opportunity for teamwork and personal growth in a busy setting.
- Why this job: Be part of a dynamic team and make customers' days brighter.
- Qualifications: Must be digitally savvy and thrive under pressure.
The predicted salary is between 10 - 12 € per hour.
Work Pattern
- Sunday 10.00-15:15
- Saturday 09.00-16:30 (Flexibility required)
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You will be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential. You will use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You will maintain impeccable food safety standards while juggling orders and queues.
At M&S, our customers don’t wait. You will be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service. Teamwork matters. You will support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You will adapt quickly, working where needed with pace.
It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Wakefield employer: Marks & Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and customer satisfaction are at the forefront. Our Wakefield Café team enjoys flexible working hours, opportunities for personal growth, and the chance to be part of a dynamic environment that values efficiency and quality service. Join us to not only enhance your skills but also to contribute to a brand that is synonymous with excellence in customer care.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Wakefield
✨Tip Number 1
Get to know the café vibe! Before your interview, pop in and observe how the team interacts with customers. This will help you understand the pace and service style they expect, plus it shows your genuine interest.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to handle different scenarios, like dealing with a busy queue or making food recommendations. This will boost your confidence and prepare you for the fast-paced environment.
✨Tip Number 3
Show off your digital skills! Familiarise yourself with common café order systems or apps. Being digitally confident is key, so mention any relevant experience during your chat with the hiring team.
✨Tip Number 4
Teamwork makes the dream work! Be ready to share examples of how you've supported colleagues in previous roles. Highlighting your ability to work well under pressure will show you're the perfect fit for their high-performance culture.
We think you need these skills to ace Customer Assistant - Cafe - Wakefield
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for providing top-notch customer service. Share any experiences where you’ve gone above and beyond to make a customer’s day better – we love that!
Highlight Your Team Spirit:Since teamwork is key in our café, make sure to mention any past experiences where you’ve worked well with others. We want to know how you contribute to a positive team environment, especially during busy times.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer
✨Know the Café Inside Out
Before your interview, make sure you’re familiar with the M&S Café menu and the types of food and drinks they offer. This will help you answer questions about recommendations and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service, especially in high-pressure situations. Highlight how you stayed calm and ensured customer satisfaction, as this is crucial for the role.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, brush up on any relevant technology or tools used in cafés. Be ready to discuss how you’ve used similar systems in the past to take orders or manage tasks efficiently.
✨Emphasise Teamwork and Flexibility
Think of instances where you worked well in a team and adapted to changing situations. Share these stories during your interview to illustrate that you can thrive in a fast-paced environment and support your colleagues.
