At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team at Tunbridge Wells.
- Benefits: Gain valuable experience and develop your customer service skills.
- Other info: Flexible hours with a focus on teamwork and high performance.
- Why this job: Be part of a dynamic team and make customers' days brighter.
- Qualifications: Must be 18 or older; digital confidence is essential.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern:
- Sunday 12:00 - 16:00
- Monday 12:00 - 16:00
- Thursday 12:00 - 16:00
- Friday 12:00 - 16:00
- Saturday 12:00 - 16:00
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Tunbridge Wells employer: Marks & Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and customer satisfaction are at the forefront. Our Tunbridge Wells café provides a dynamic environment that fosters personal growth and development, with opportunities to enhance your skills in a fast-paced setting. Enjoy the benefits of flexible working hours, a supportive team atmosphere, and the chance to be part of a brand that values quality and service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Tunbridge Wells
✨Tip Number 1
Get to know the café vibe! Pop in during your free time, grab a coffee, and observe how the team interacts with customers. This will help you understand the pace and service style they expect.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family, focusing on handling busy situations and delivering that five-star service. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your digital skills! Familiarise yourself with common café order systems or apps. Being tech-savvy will give you an edge and show that you're ready to hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at M&S Café. Let’s make it happen!
We think you need these skills to ace Customer Assistant - Cafe - Tunbridge Wells
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about joining our team and providing top-notch service in the café.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Mention any previous roles where you’ve worked in fast-paced environments or provided excellent customer service – we love to see that!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Customer Assistant role at M&S Café.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you one step closer to joining our amazing team.
How to prepare for a job interview at Marks & Spencer
✨Know the Café Inside Out
Before your interview, make sure you’re familiar with the M&S Café offerings. Research their menu and think about how you would recommend items to customers. This shows your enthusiasm for the role and helps you stand out as a knowledgeable candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you handled pressure well or resolved a difficult situation. This will demonstrate your ability to provide five-star service, even during busy periods.
✨Emphasise Teamwork
Since teamwork is crucial in this role, be ready to discuss your experiences working in a team. Share specific instances where you supported colleagues or contributed to a positive work environment. This will highlight your collaborative spirit and fit for the café culture.
✨Be Digitally Savvy
As being digitally confident is essential, brush up on any relevant technology or tools used in cafés. If you have experience with order-taking systems or point-of-sale software, mention it. This will show that you can adapt quickly and keep things running smoothly.
