At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team at the heart of our store.
- Benefits: Flexible hours, team support, and a chance to shine under pressure.
- Other info: Intense but rewarding role with opportunities for personal growth.
- Why this job: Be a brand ambassador and make customers' days brighter with great food and drink.
- Qualifications: Must be digitally confident and thrive in a busy setting.
The predicted salary is between 12 - 14 £ per hour.
Work Pattern: Saturday 08:00 - 14:00, Sunday 10:00 - 16:00
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You will be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential. You will use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
Efficiency and effectiveness are key aspects of your role. You will maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You will be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You will support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
Flexibility is also vital. You will adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Tamworth employer: Marks & Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and customer satisfaction are at the forefront. Our Tamworth Café team enjoys flexible working hours, opportunities for personal growth, and the chance to be part of a dynamic environment that values efficiency and quality service. Join us to not only enhance your skills but also to contribute to a rewarding experience for our customers in a bustling café setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Tamworth
✨Tip Number 1
Get to know the café inside out! Familiarise yourself with the menu and the best-selling items. When you walk in, you’ll be able to chat confidently with the team and show your passion for the role.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different scenarios. This will help you stay calm under pressure and deliver that five-star service we all strive for.
✨Tip Number 3
Show off your digital skills! Brush up on any tech tools you might use in the café. Being digitally confident will make you stand out and show that you can keep things running smoothly during busy times.
✨Tip Number 4
Teamwork is key! Think about how you can support your future colleagues. Share examples of how you’ve worked well in a team before, as this will highlight your ability to contribute to a high-performance culture.
We think you need these skills to ace Customer Assistant - Cafe - Tamworth
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for providing top-notch service. Share any experiences where you’ve gone above and beyond for customers – we love to hear about those moments!
Highlight Your Team Spirit:Since teamwork is key in our café, make sure to mention any past experiences working in a team. We want to know how you’ve supported your colleagues and contributed to a positive work environment.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer
✨Know the Café Inside Out
Before your interview, make sure you’re familiar with the M&S Café offerings. Research their menu and think about how you would recommend items to customers. This shows your enthusiasm for the role and helps you stand out as a knowledgeable candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you handled pressure well or turned a negative experience into a positive one. This will demonstrate your ability to provide five-star service even in a busy environment.
✨Emphasise Teamwork
Since teamwork is crucial in this role, be ready to discuss how you’ve worked effectively with others. Share specific instances where you supported colleagues or contributed to a team goal, highlighting your collaborative spirit and adaptability.
✨Be Digitally Confident
As the role requires using digital tools for orders, brush up on any relevant technology you might encounter. If you have experience with similar systems, mention it! Showing that you’re tech-savvy will reassure them that you can handle the fast-paced environment.
