At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team in Stratford Upon Avon.
- Benefits: Flexible hours, team support, and a chance to shine under pressure.
- Other info: Great opportunity for personal growth and teamwork.
- Why this job: Be a brand ambassador and make customers' days brighter.
- Qualifications: Must be digitally savvy and thrive in a busy setting.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern
- Monday 11:00-15:00
- Wednesday 10:00-14:00
- Saturday 11:00-15:00
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Stratford Upon Avon employer: Marks & Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and customer satisfaction are at the forefront. Our Stratford Upon Avon café provides a dynamic environment that fosters personal growth and development, with opportunities to enhance your skills in a fast-paced setting. Join us for a rewarding experience where your contributions are valued, and enjoy the benefits of working in a supportive team dedicated to delivering five-star service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Stratford Upon Avon
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the M&S Café and observe how the team interacts with customers. This will help you understand the pace and service style they expect, plus it shows your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to simulate busy café scenarios. Focus on staying calm under pressure while delivering that five-star service we all love. It’ll boost your confidence for the real deal!
✨Tip Number 3
Show off your digital skills! Familiarise yourself with common café order systems or apps. Being digitally confident is key, so if you can demonstrate your tech-savviness during the interview, you’ll definitely stand out from the crowd.
✨Tip Number 4
Teamwork makes the dream work! Be ready to share examples of how you’ve worked well in a team before. Highlighting your flexibility and ability to support colleagues will show that you’re a perfect fit for the high-performance culture at M&S.
We think you need these skills to ace Customer Assistant - Cafe - Stratford Upon Avon
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love providing great service. Share any experiences where you've gone the extra mile for customers, as this role is all about delivering that five-star experience!
Highlight Your Ability to Work Under Pressure:This role can get pretty hectic, so make sure to mention any past experiences where you've thrived in a fast-paced environment. We want to see how you stay calm and efficient when things get busy!
Be Digital Savvy:Since being digitally confident is essential, don’t forget to mention any relevant tech skills or experiences you have. Whether it’s using order systems or managing online tasks, show us you’re ready to keep things moving smoothly.
Team Player Vibes:We value teamwork, so highlight any experiences where you've worked well with others. Let us know how you support your colleagues and contribute to a positive work culture, especially during those busy shifts!
How to prepare for a job interview at Marks & Spencer
✨Know the Café Inside Out
Before your interview, make sure you’re familiar with the M&S Café menu and the types of food and drinks they offer. This will help you answer questions about recommendations and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service, especially in high-pressure situations. Highlight how you stayed calm and ensured customer satisfaction, as this is crucial for the role.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, be ready to discuss any relevant technology or tools you've used in previous jobs. If you have experience with order-taking systems or point-of-sale software, mention it!
✨Emphasise Teamwork and Flexibility
Think of instances where you worked effectively as part of a team and adapted to changing circumstances. The interviewers will want to see that you can contribute to a high-performance culture, so share your teamwork stories!
