At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team at the heart of our store.
- Benefits: Flexible hours, team support, and a chance to shine under pressure.
- Other info: Intense but rewarding role with opportunities for personal growth.
- Why this job: Be a brand ambassador and make customers' days brighter with great food and drink.
- Qualifications: Must be digitally confident and thrive in a busy setting.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern
- Thursday: 11:00-17:30
- Saturday: 10:00-16:30
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You will be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
- Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
- Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
- At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
- Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
- Flexibility is vital. You’ll adapt quickly, working where needed with pace.
It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Café - Stirling employer: Marks & Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment in our Stirling Café where teamwork and customer satisfaction are at the forefront. Our employees benefit from comprehensive training, opportunities for career advancement, and a supportive culture that values flexibility and resilience. Join us to be part of a team that not only serves delicious food and drink but also creates memorable experiences for our customers in a fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Café - Stirling
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the M&S Café and soak up the atmosphere. Chat with staff if you can; it’ll give you insights into their team dynamics and customer interactions.
✨Tip Number 2
Show off your digital skills! Since being digitally confident is key for this role, brush up on any relevant tech or apps they use. Mentioning your familiarity with these tools during your chat will definitely impress.
✨Tip Number 3
Prepare for those high-pressure scenarios! Think of examples from your past where you’ve handled busy situations with grace. Share these stories in your interview to showcase your ability to thrive under pressure.
✨Tip Number 4
Teamwork makes the dream work! Be ready to discuss how you’ve supported colleagues in previous roles. Highlighting your collaborative spirit will show that you’re a perfect fit for their high-performance culture.
We think you need these skills to ace Customer Assistant - Café - Stirling
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for providing top-notch customer service shine through. We want to see that you understand the importance of making every customer feel valued and appreciated.
Highlight Your Teamwork Skills:Since teamwork is crucial in our café, make sure to mention any experiences where you've successfully worked with others. We love to see how you contribute to a positive team environment, especially in high-pressure situations.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for efficiency just like in the café!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer
✨Show Your Customer Service Skills
Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've handled busy situations or difficult customers, showcasing your ability to stay calm under pressure and deliver five-star service.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, prepare to discuss any relevant tools or systems you've used in previous jobs. If you have experience with order management systems or point-of-sale technology, be ready to explain how you used them effectively.
✨Emphasise Teamwork
This role requires strong teamwork skills, so come prepared with examples of how you've worked collaboratively in past positions. Talk about how you supported colleagues during busy times and contributed to a positive work environment.
✨Prepare for Fast-Paced Scenarios
Expect questions that assess your ability to handle high-pressure situations. Think of scenarios where you had to juggle multiple tasks at once and how you maintained efficiency while ensuring quality service. Practising these responses will help you feel more confident.
