At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the M&S Café team, the heart of our store.
- Benefits: Flexible hours, team support, and a rewarding work atmosphere.
- Other info: Perfect for those who thrive in dynamic, high-energy settings.
- Why this job: Be a brand ambassador and make customers' days brighter.
- Qualifications: Ability to stay calm under pressure and work well in a team.
The predicted salary is between 10 - 12 € per hour.
Work Pattern:
- Week 1:
- Monday: 14:00-18:00
- Thursday: 11:00-15:00
- Friday: 10:00-16:15
- Week 2:
- Monday: 14:00-18:00
- Thursday: 11:00-15:00
- Saturday: 10:00-16:15
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You will be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential. You will use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You will maintain impeccable food safety standards while juggling orders and queues.
At M&S, our customers don’t wait. You will be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service. Teamwork matters. You will support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You will adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Silverlink Newcastle employer: Marks & Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Silverlink Newcastle. Our café team thrives on collaboration and high performance, with opportunities for personal growth and development in a fast-paced setting. Enjoy the benefits of flexible working hours, a supportive culture, and the chance to be part of a brand that values quality service and employee satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Silverlink Newcastle
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the M&S Café and observe how things run. This will help you understand the pace and service style, plus it shows you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to handle different customer scenarios. This will prepare you for those high-pressure moments when you need to deliver that five-star service.
✨Tip Number 3
Show off your digital confidence! Familiarise yourself with common café ordering systems or apps. Being tech-savvy will give you an edge, especially since you'll be using tools to keep things running smoothly.
✨Tip Number 4
Teamwork makes the dream work! Be ready to share examples of how you've worked well in a team before. Highlighting your flexibility and ability to support colleagues will show you're a perfect fit for the fast-paced environment.
We think you need these skills to ace Customer Assistant - Cafe - Silverlink Newcastle
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for providing top-notch customer service. Share any experiences where you’ve gone the extra mile to make someone’s day better – it really helps us picture you in the role!
Highlight Your Ability to Work Under Pressure:This role is all about keeping calm and collected during busy times. Make sure to include examples from your past where you’ve successfully managed high-pressure situations. We want to know how you handle the heat!
Be Digital Savvy:Since being digitally confident is key, mention any relevant tech skills or experiences you have. Whether it's using point-of-sale systems or managing online orders, show us that you’re ready to embrace our tools and keep things running smoothly.
Team Player Vibes:We love a good team spirit! In your application, talk about how you’ve collaborated with others in previous roles. Highlighting your teamwork skills will show us that you can contribute to our high-performance culture, even when things get hectic.
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Assistant in a café entails. Familiarise yourself with the job description and think about how your skills align with the need for pace, customer service, and teamwork.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service, especially in high-pressure situations. Be ready to discuss how you handled busy periods while maintaining a positive attitude and ensuring customer satisfaction.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be prepared to talk about any relevant technology or tools you've used in previous jobs. If you have experience with order management systems or point-of-sale software, highlight that!
✨Emphasise Teamwork and Flexibility
This role requires strong teamwork and the ability to adapt quickly. Think of instances where you supported colleagues or adjusted to changing circumstances. Show that you're not just a lone wolf but someone who thrives in a collaborative environment.
