At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the M&S Café team, the heart of our store.
- Benefits: Flexible hours, team support, and a rewarding experience.
- Other info: Dynamic role with opportunities for personal growth.
- Why this job: Be a brand ambassador and make customers' days brighter.
- Qualifications: Ability to work under pressure and deliver quality service.
The predicted salary is between 10 - 12 € per hour.
Work Pattern:
- Week 1:
- Monday: 10:30-14:30
- Tuesday: 11:00-16:00
- Thursday: 11:00-19:00
- Week 2:
- Monday: 10:30-14:30
- Tuesday: 11:00-16:00
- Saturday: 11:00-19:00
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You will be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential. You will use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You will maintain impeccable food safety standards while juggling orders and queues.
At M&S, our customers don’t wait. You will be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service. Teamwork matters. You will support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You will adapt quickly, working where needed with pace.
It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Silver Link Newcastle employer: Marks & Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Newcastle. Our café team thrives on collaboration and high performance, with opportunities for personal growth and development in a fast-paced setting. Enjoy the benefits of flexible working hours, a supportive culture, and the chance to be part of a brand that values quality service and employee satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Silver Link Newcastle
✨Tip Number 1
Get to know the café vibe! Before your interview, pop in and observe how the team interacts with customers. This will help you understand the pace and service style, plus you can mention it during your chat to show you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to handle different scenarios, especially busy periods. This will help you stay calm under pressure and demonstrate your five-star service mindset when it counts.
✨Tip Number 3
Show off your digital confidence! Familiarise yourself with common café order systems or apps. Being tech-savvy is key, so if you can, bring up any relevant experience during your interview to highlight your efficiency.
✨Tip Number 4
Teamwork makes the dream work! Be ready to share examples of how you've supported colleagues in past roles. Emphasising your flexibility and ability to adapt will show that you're a perfect fit for the high-performance culture at M&S Café.
We think you need these skills to ace Customer Assistant - Cafe - Silver Link Newcastle
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love providing great service. Share any experiences where you've gone the extra mile for customers, as this will show us you're a perfect fit for our café environment.
Highlight Your Ability to Work Under Pressure:This role can get pretty hectic, so make sure to mention any past experiences where you've thrived in a fast-paced setting. We want to see how you stay calm and focused when things get busy!
Be Digital Savvy:Since being digitally confident is essential, don’t forget to mention any relevant tech skills or experiences with digital tools. This will reassure us that you can handle our systems efficiently while keeping customers happy.
Team Player Vibes:We value teamwork, so share examples of how you've supported colleagues in previous roles. Let us know how you contribute to a positive work culture, especially during busy times!
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Assistant in a café entails. Familiarise yourself with the job description and think about how your skills align with the requirements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering five-star service, prepare examples from your past experiences where you've excelled in customer service. Think of situations where you handled pressure well or went above and beyond for a customer. This will demonstrate your ability to thrive in a busy café environment.
✨Be Digitally Savvy
As the job requires using digital tools to take and fulfil orders, brush up on any relevant technology or software you might encounter. If you have experience with point-of-sale systems or similar tools, be ready to discuss it. Showing that you're comfortable with technology will give you an edge.
✨Emphasise Teamwork and Flexibility
Teamwork is crucial in a fast-paced café setting. Prepare to talk about how you've worked effectively in teams before and how you adapt to changing situations. Highlighting your flexibility and willingness to support colleagues will show that you're a great fit for their high-performance culture.
