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For Companies At a Glance
- Tasks: Serve customers with passion and promote our delicious café menu.
- Company: Join M&S, a leading retailer known for quality and service.
- Benefits: Flexible hours, team environment, and opportunities for personal growth.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Great communication skills and a love for food and drink trends.
- Other info: Dynamic café environment with a focus on teamwork and customer satisfaction.
The predicted salary is between 10 - 13 £ per hour.
Work Pattern
- Week 1
- Sunday: 11-16:30
- Tuesday: 12-17:30
- Thursday: 12-17:30
- Monday: 12-17:30
- Wednesday: 11-17:30
- Saturday: 12-17:30
Join our team at M&S as a Customer Assistant in our café, where you will become a champion of our delightful food and drink offerings, offers, and services. We are seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers. You will be a brand ambassador who is ready to recommend and promote our delicious café menu. Through remarkable service, you will make sure our customers feel truly valued every time they shop with us.
Being digitally confident is essential. You will utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them. Efficiency and effectiveness are key aspects of your role, ensuring that our customers do not wait while maintaining high standards in food safety and hygiene consistently. You will be ready to roll your sleeves up, work hard, and go above and beyond every day. Being a team player is crucial. You will take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose
- To deliver a great shopping experience for our customers, putting customers before task every time.
- Champion new ways of working within stores through an open mindset and positive attitude.
- Complete tasks and processes that deliver ‘best in town’ standards.
- Serve and sell across all channels brilliantly well.
- Be the voice of our customer to help us continually improve.
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points.
- Deliver ‘best in town’ standards through presentation standards, availability, and keeping the store clean and tidy.
- Skilled to utilise all digital tools and communication channels to do the job.
- Share customer and colleague feedback to help us do things better.
- Share knowledge and experience with colleagues to support others in building skill and confidence.
- Own their own learning & development and proactively access digital learning solutions.
- Know the daily sales targets, priorities, promotions & selling opportunities.
- Have great product knowledge to sell and recommend our products and services.
- Proactively engage with customers to understand their needs and make recommendations.
- Understand the store priorities and their part to play.
- Complete tasks with pace and in line with SOPs.
- Minimise cost and waste through good process practice.
- Follow safe and legal working practices.
Key Capabilities
- Understands how M&S operates, its strategy, future, and the role they play.
- Committed to delivering excellent work fast with great attention to detail.
- Open to and acts on feedback, asking for this regularly.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does.
- Effective at communicating their intentions to others; ensures communication is clear and simple.
- In control of their own reactions and considers how to share their perspective to create better reaction for team.
- Copes well with change and work challenges and recovers quickly from its impact.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
Technical Skills/Experience
- Contributing to store sales and cost control.
- Work across the store to get things done right first time within timescales.
- Comprehensive knowledge of customer shopping channels.
- Good level of product knowledge and services across the store.
- Up to date knowledge of the commercial operation and brilliant basics.
- Good level of digital capability and use of digital tools and applications.
- Understand customer needs and spot selling opportunities.
- Adapting to change.
- Good Knowledge of VM principles.
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
Customer Assistant - Cafe - Salisbury employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Salisbury
✨Tip Number 1
Get to know the café menu inside out! Familiarise yourself with the latest food and drink trends so you can chat confidently with customers. When you know your stuff, it shows, and customers will appreciate your recommendations.
✨Tip Number 2
Practice your digital skills! Since being digitally confident is key, make sure you're comfortable using any in-store devices or digital menus. This will not only help you serve customers better but also show that you're ready to embrace new ways of working.
✨Tip Number 3
Be a team player! Show that you can work well with others by supporting your colleagues and creating a positive café environment. A great attitude goes a long way in making the workplace enjoyable for everyone.
✨Tip Number 4
Flexibility is your friend! Be prepared to adapt to different areas of the store and changing demands. This will not only help you stand out but also demonstrate your commitment to delivering a fantastic shopping experience for customers.
We think you need these skills to ace Customer Assistant - Cafe - Salisbury
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for food and drink shine through! We want to see how much you love sharing your knowledge with customers, so don’t hold back on expressing your passion.
Be Digital Savvy: Since being digitally confident is key for this role, make sure to highlight any experience you have with digital tools. Whether it’s using apps or managing online orders, show us how you can enhance the customer experience with tech!
Tailor Your Application: Take a moment to read through the job description and align your skills with what we’re looking for. Mention specific examples of how you've delivered excellent customer service or worked as part of a team in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Marks & Spencer
✨Know Your Menu Inside Out
Before the interview, make sure you’re familiar with the café menu and any current promotions. Being able to discuss your favourite items and why they stand out will show your passion for the role and help you connect with the interviewer.
✨Show Off Your Digital Skills
Since being digitally confident is key, be prepared to talk about your experience with digital tools. Think of examples where you've used technology to enhance customer service or streamline processes, as this will demonstrate your ability to adapt in a fast-paced environment.
✨Emphasise Teamwork
Highlight your experience working in teams and how you contribute to a positive work environment. Share specific examples of how you’ve supported colleagues or created an inclusive atmosphere, as this aligns perfectly with the company’s values.
✨Be Ready for Scenario Questions
Prepare for questions that ask how you would handle specific situations, like dealing with a difficult customer or managing multiple tasks at once. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
