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- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the M&S Café team, the heart of our store.
- Benefits: Flexible hours, competitive pay, and a vibrant work atmosphere.
- Other info: Great opportunity for personal growth in a supportive team.
- Why this job: Be part of a dynamic team and make customers smile every day.
- Qualifications: Must be digitally savvy and thrive under pressure.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern
- Week 1
- Monday - 13:30 - 21:30
- Wednesday - 13:30 - 21:30
- Saturday - 13:30 - 21:30
- Sunday - 09:30 - 17:30
- Monday - 13:30 - 21:30
- Wednesday - 13:30 - 21:30
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Reigate Simply Food employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Reigate Simply Food
✨Tip Number 1
Get to know the café vibe! Pop in for a coffee and observe how the team interacts with customers. This will give you insights into their service style and help you tailor your approach during interviews.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family, focusing on handling busy situations and delivering that five-star service. The more comfortable you are, the better you'll shine in the real deal.
✨Tip Number 3
Show off your digital confidence! Familiarise yourself with common café order systems or apps. Being tech-savvy can set you apart, especially when they see you can handle orders efficiently under pressure.
✨Tip Number 4
Teamwork is key! Think of examples from past experiences where you’ve worked well in a team, especially in high-pressure situations. Share these stories during your interview to demonstrate your collaborative spirit.
We think you need these skills to ace Customer Assistant - Cafe - Reigate Simply Food
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you’re excited about joining our café team and how you can contribute to that five-star service we pride ourselves on.
Tailor Your CV: Make sure your CV is tailored to the Customer Assistant role. Highlight any relevant experience in fast-paced environments or customer service. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure to express your thoughts without unnecessary fluff. Remember, we’re looking for efficiency just like in the café!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Assistant in a café entails. Familiarise yourself with the job description and think about how your skills align with the requirements, especially around delivering five-star service and handling pressure.
✨Showcase Your Customer Service Skills
During the interview, be ready to share specific examples of how you've provided excellent customer service in the past. Think about times when you had to stay calm under pressure or how you’ve made recommendations that delighted customers.
✨Demonstrate Team Spirit
Teamwork is crucial in this role, so highlight your ability to work well with others. Share stories that illustrate how you've supported colleagues in busy environments and contributed to a positive team culture.
✨Be Digitally Savvy
Since being digitally confident is essential, be prepared to discuss any relevant experience you have with technology or tools used in cafés. If you’ve worked with order systems before, mention it, and show your eagerness to learn new systems quickly.