At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team at our Oxford store.
- Benefits: Flexible hours, team support, and a chance to shine under pressure.
- Other info: Great opportunity for personal growth and teamwork.
- Why this job: Be a brand ambassador and make customers' days brighter.
- Qualifications: Must be digitally savvy and thrive in a busy setting.
The predicted salary is between 12 - 13 € per hour.
Work Pattern:
- Sunday: 12:00-16:00
- Tuesday: 14:00-18:00
- Wednesday: 14:00-18:00
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Oxford employer: Marks & Spencer
At M&S, we pride ourselves on being an excellent employer, offering a vibrant work culture where teamwork and customer satisfaction are at the forefront. Our Café in Oxford provides a dynamic environment that fosters personal growth and development, with opportunities to enhance your skills in a fast-paced setting. Enjoy the benefits of working for a well-respected brand, where your contributions are valued and rewarded, making every day meaningful and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Oxford
✨Tip Number 1
Get to know the café inside out! Familiarise yourself with the menu and the best-selling items. When you walk in, you want to impress them with your knowledge and enthusiasm for their offerings.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different scenarios, especially during busy times. Show them you can keep your cool and deliver that five-star service they’re after.
✨Tip Number 3
Be ready to showcase your teamwork skills! Think of examples where you’ve worked well with others under pressure. They’ll want to see that you can contribute to a high-performance culture, so come prepared with stories.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application in front of the right people. Plus, it shows you’re tech-savvy and ready to use digital tools, which is key for this role.
We think you need these skills to ace Customer Assistant - Cafe - Oxford
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for providing top-notch customer service. Share any experiences where you’ve gone above and beyond to make someone’s day better – it really helps us picture you in the role!
Highlight Your Team Spirit:Teamwork is key in our café, so make sure to mention any past experiences where you’ve worked well with others. We love to see how you contribute to a positive team environment, especially in high-pressure situations.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for efficiency just like you’ll need in the café!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer
✨Know the Café Inside Out
Before your interview, make sure you’re familiar with the M&S Café menu and the types of food and drinks they offer. This will help you answer questions about recommendations and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service, especially in high-pressure situations. Highlight how you stayed calm and ensured customer satisfaction, as this is crucial for the role.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, be ready to discuss any relevant technology or tools you've used in previous jobs. If you have experience with order management systems or point-of-sale software, mention it!
✨Emphasise Teamwork and Flexibility
Think of instances where you worked effectively as part of a team, especially in busy environments. Be prepared to talk about how you adapt quickly to changing situations and support your colleagues to maintain a high-performance culture.
