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- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team at Nottingham Giltbrook.
- Benefits: Flexible hours, team support, and a chance to shine in customer service.
- Other info: Great opportunity for personal growth in a bustling café setting.
- Why this job: Be part of a dynamic team and make customers' days brighter.
- Qualifications: Ability to work under pressure and deliver excellent service.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern
- Sunday 10:00-16:00
- Thursday 11:00-19:00
- Saturday 08:00-17:00
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Nottingham Giltbrook employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Nottingham Giltbrook
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the M&S Café and soak up the atmosphere. Chat with staff if you can; it’ll give you insights into their teamwork and customer service style, which you can mention during your chat with them.
✨Tip Number 2
Show off your digital skills! Since being digitally confident is key for this role, be ready to discuss any tech tools you’ve used in previous jobs. Maybe even practice using a point-of-sale system if you can, so you can impress them with your quick learning ability.
✨Tip Number 3
Prepare for those high-pressure scenarios! Think of examples from past experiences where you’ve handled busy situations or difficult customers. This will show that you can keep your cool and deliver that five-star service they’re after.
✨Tip Number 4
Flexibility is your friend! Be ready to discuss how you adapt to changing situations. Whether it’s switching roles or helping out a colleague, showing that you can jump in wherever needed will make you stand out as a team player.
We think you need these skills to ace Customer Assistant - Cafe - Nottingham Giltbrook
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for providing top-notch customer service. Share any experiences where you’ve gone the extra mile to make someone’s day better – it’ll really help you stand out!
Highlight Your Teamwork Skills: Since teamwork is key in our café, make sure to mention any past experiences where you’ve worked well with others. We love seeing how you contribute to a positive team environment, especially in high-pressure situations.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for efficiency just like in the café!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Marks & Spencer
✨Know the Café Inside Out
Before your interview, make sure you’re familiar with the M&S Café menu and the types of food and drinks they offer. This will help you answer questions about recommendations and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service, especially in high-pressure situations. Highlight how you stayed calm and ensured customer satisfaction, as this is crucial for the role.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, brush up on any relevant technology or tools used in cafés. Be ready to discuss how you’ve used similar systems in the past to take orders or manage queues efficiently.
✨Emphasise Teamwork and Flexibility
Think of instances where you worked well in a team and adapted to changing situations. Share these stories during your interview to show that you can contribute to a high-performance culture, even when things get hectic.