At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team at The Quays.
- Benefits: Flexible hours, team support, and a dynamic work atmosphere.
- Other info: Great opportunity for personal growth and skill development.
- Why this job: Be part of a high-energy team and make customers smile.
- Qualifications: Ability to thrive under pressure and work well in a team.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern
- Week 1
- Wednesday 11:00–15:00
- Saturday 09:00–13:00
- Sunday 13:00–17:00
- Week 2
- Wednesday 11:00–15:00
- Saturday 13:00–17:00
- Sunday 14:00–18:00
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Newry The Quays employer: Marks & Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Newry. Our café team thrives on collaboration and high performance, with opportunities for personal growth and development in a fast-paced setting. Enjoy competitive benefits, a supportive culture, and the chance to be part of a brand that values quality service and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Newry The Quays
✨Tip Number 1
Get to know the café vibe! Before your interview, pop in and observe how the team interacts with customers. This will help you understand the pace and service style they expect, plus it shows your genuine interest.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to handle different scenarios, especially busy periods. Being able to stay calm and deliver five-star service under pressure is key!
✨Tip Number 3
Show off your digital confidence! Familiarise yourself with common café order systems or apps. Mentioning your tech-savviness during the interview can really set you apart from other candidates.
✨Tip Number 4
Teamwork makes the dream work! Be ready to share examples of how you've supported colleagues in past roles. Highlighting your ability to contribute to a high-performance culture will resonate well with the hiring team.
We think you need these skills to ace Customer Assistant - Cafe - Newry The Quays
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love providing great service. Share any experiences where you've gone the extra mile for customers – it really helps us see your enthusiasm!
Highlight Your Team Spirit:Since teamwork is key in our café, make sure to mention any past experiences where you’ve worked well with others. We want to know how you contribute to a positive team environment!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points if needed to make it easy for us to read. We appreciate clarity, especially in a fast-paced role like this!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with us.
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Assistant in a café entails. Familiarise yourself with the job description and think about how your skills align with the requirements. Be ready to discuss how you can handle high-pressure situations and deliver five-star service.
✨Showcase Your Team Spirit
Teamwork is crucial in this role, so be prepared to share examples of how you've successfully worked in a team before. Highlight any experiences where you supported colleagues or contributed to a positive work environment, especially during busy times.
✨Demonstrate Your Digital Confidence
Since being digitally confident is essential for this position, think about your experience with technology in previous roles. Be ready to discuss any tools or systems you've used to take orders or manage tasks efficiently, and how you can quickly adapt to new technologies.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a long queue or dealing with an unhappy customer. Practice your responses to these scenarios, focusing on how you would maintain quality service under pressure while ensuring food safety standards are met.
