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- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team at Metro Centre.
- Benefits: Flexible hours, team support, and a chance to shine.
- Other info: Great opportunity for personal growth in a dynamic setting.
- Why this job: Be a brand ambassador and make customers' days better.
- Qualifications: Ability to work under pressure and deliver quality service.
The predicted salary is between 12 - 13 £ per hour.
Work Pattern:
- Sun 12:00-16:00
- Wed 11:00-15:00
- Thurs 11:00-15:00
- Fri 11:00-15:00
- Sat 12:00-16:00
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Metro Centre employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Metro Centre
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the M&S Café and soak up the atmosphere. Chat with staff if you can; it’ll give you insights into their team dynamics and customer interactions, which you can mention during your interview.
✨Tip Number 2
Show off your digital skills! Since being digitally confident is key for this role, brush up on any relevant tech or tools they use. Mentioning your familiarity with these during your chat will definitely impress them.
✨Tip Number 3
Prepare for those high-pressure scenarios! Think of examples from your past where you’ve handled busy situations with grace. Share these stories in your interview to demonstrate that you can keep cool and deliver five-star service when things get hectic.
✨Tip Number 4
Teamwork makes the dream work! Be ready to discuss how you’ve supported colleagues in previous roles. Highlighting your ability to contribute to a high-performance culture will show that you’re a perfect fit for their team.
We think you need these skills to ace Customer Assistant - Cafe - Metro Centre
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for providing top-notch customer service. Share any experiences where you’ve gone the extra mile to make someone’s day better – it really helps us picture you in the role!
Highlight Your Team Spirit: Teamwork is key in our café, so make sure to mention any past experiences where you’ve worked well with others. We love to see how you contribute to a positive team environment, especially in high-pressure situations.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for efficiency just like you’ll need in the café!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer
✨Know the Café Inside Out
Before your interview, make sure you’re familiar with the M&S Café menu and the types of food and drinks they offer. This will help you answer questions about recommendations and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service, especially in high-pressure situations. Highlight how you stayed calm and ensured customer satisfaction, as this is crucial for the role.
✨Demonstrate Team Spirit
Be ready to discuss how you’ve worked effectively in a team before. Share specific instances where you supported colleagues or contributed to a positive work environment, as teamwork is essential in this role.
✨Emphasise Your Digital Confidence
Since being digitally confident is key, think of times when you’ve used technology to improve efficiency or customer experience. Be prepared to discuss how you can quickly adapt to new tools and systems during the interview.