At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team in Liverpool One.
- Benefits: Flexible hours, team support, and a chance to shine under pressure.
- Other info: Perfect for those who thrive in dynamic, high-energy settings.
- Why this job: Be a brand ambassador and make customers' days brighter.
- Qualifications: Ability to stay calm under pressure and work well in a team.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern
- Sunday 09:15-18:00
- Thursday 15:00-19:00
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service. Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace.
It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Liverpool One employer: Marks & Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and customer satisfaction are at the forefront. Our Liverpool One café provides a dynamic environment that fosters personal growth and development, with opportunities to enhance your skills in a fast-paced setting. Join us for a rewarding experience where your contributions are valued, and enjoy the benefits of working in a supportive team dedicated to delivering five-star service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Liverpool One
✨Tip Number 1
Get to know the café vibe! Before applying, pop in for a coffee and observe how the team interacts with customers. This will help you understand the pace and service style they expect, plus it shows your genuine interest.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different scenarios, especially busy periods. Being able to stay calm and deliver five-star service under pressure is key, so show us you can do it!
✨Tip Number 3
Brush up on your digital skills! Familiarise yourself with common café order systems and apps. Being digitally confident is essential, so let’s make sure you’re ready to take orders like a pro when you join our team.
✨Tip Number 4
Teamwork makes the dream work! Highlight any past experiences where you’ve worked in a team, especially in high-pressure situations. We want to see that you can support your colleagues and contribute to a positive atmosphere.
We think you need these skills to ace Customer Assistant - Cafe - Liverpool One
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love providing great service. Share any experiences where you've gone the extra mile for customers – it really helps us see your enthusiasm!
Highlight Your Team Spirit:We value teamwork here at M&S Café, so make sure to mention any past experiences where you’ve worked well with others. A little story about how you supported a colleague during a busy shift can go a long way!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for efficiency just like in the café!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer
✨Know the Café Inside Out
Before your interview, make sure you’re familiar with the M&S Café menu and the types of food and drinks they offer. This will help you answer questions about recommendations and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service, especially in high-pressure situations. Highlight how you stayed calm and ensured customer satisfaction, as this is crucial for the role.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, brush up on any relevant technology or tools used in cafés. Be ready to discuss how you’ve used similar systems in the past to take orders or manage queues efficiently.
✨Emphasise Teamwork and Flexibility
Think of instances where you worked well in a team and adapted to changing situations. Share these stories during your interview to illustrate that you can contribute to a high-performance culture, even when things get hectic.
