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- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team at the heart of our store.
- Benefits: Flexible hours, team support, and a chance to shine under pressure.
- Other info: Perfect for those seeking a rewarding role with excellent teamwork.
- Why this job: Be a brand ambassador and make customers' days brighter with great food and drink.
- Qualifications: Must be digitally confident and thrive in a busy setting.
The predicted salary is between 20000 - 25000 £ per year.
Work Pattern
- Tuesday 09:00-17:00
- Wednesday 09:00-17:00
- Friday 09:00-17:00
- Saturday 09:00-17:00
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Lisburn employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Lisburn
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the M&S Café and soak up the atmosphere. Chat with staff if you can; it’ll give you insights into their teamwork and customer service style, which you can mention during your interview.
✨Tip Number 2
Show off your digital skills! Since being digitally confident is key for this role, brush up on any relevant tech or apps used in cafés. Mentioning your familiarity with these tools can really set you apart from other candidates.
✨Tip Number 3
Prepare for those high-pressure scenarios! Think of examples from your past where you’ve handled busy situations with grace. Being able to share how you kept calm and delivered great service under pressure will impress the hiring team.
✨Tip Number 4
Don’t forget to highlight your flexibility! This role requires adapting quickly, so be ready to discuss times when you’ve successfully switched gears in a fast-paced environment. It shows you’re the perfect fit for the dynamic café scene!
We think you need these skills to ace Customer Assistant - Cafe - Lisburn
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for providing top-notch customer service. Share any experiences where you’ve gone above and beyond to make a customer’s day better – we love that!
Highlight Your Team Spirit: Teamwork is key in our café, so make sure to mention any past experiences where you’ve worked well with others. We want to know how you contribute to a positive team environment, especially during busy times.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Marks & Spencer
✨Know the Café Inside Out
Before your interview, make sure you’re familiar with the M&S Café offerings. Research their menu and think about how you would recommend items to customers. This shows your enthusiasm for the role and helps you stand out as a knowledgeable candidate.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service, especially in high-pressure situations. Be ready to discuss how you handled busy periods while maintaining a positive attitude and ensuring customer satisfaction.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, think of instances where you successfully collaborated with others. Highlight your ability to support colleagues and contribute to a positive work environment, even when things get hectic.
✨Be Digitally Savvy
As being digitally confident is essential, brush up on any relevant technology or tools used in cafés. If you have experience with order-taking systems or point-of-sale software, mention it during the interview to show you can hit the ground running.