At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team at Kingsley Village.
- Benefits: Flexible hours, team support, and a chance to shine under pressure.
- Other info: Great opportunity for personal growth and teamwork.
- Why this job: Be part of a dynamic team and make customers' days brighter.
- Qualifications: Must be digitally confident and thrive in busy settings.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern
- Week 1
- Sunday 12:00–17:00
- Wednesday 12:30–17:30
- Thursday 12:30–17:30
- Friday 11:30–17:30
- Week 2
- Monday 12:30–17:30
- Tuesday 12:30–17:30
- Friday 12:30–17:30
- Saturday 11:30–17:30
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Kingsley Village employer: Marks & Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Kingsley Village. Our café team thrives on collaboration and high performance, with ample opportunities for personal growth and development. Enjoy the benefits of working in a fast-paced setting where your contributions are valued, and you can make a real impact on customer experiences while enjoying a supportive and flexible work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Kingsley Village
✨Tip Number 1
Get to know the café vibe! Pop in for a coffee and observe how the team interacts with customers. This will help you understand the pace and service style they expect, plus it shows your genuine interest when you chat with them later.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different scenarios, especially busy periods. Being calm under pressure is key, and this practice will help you shine during any interviews.
✨Tip Number 3
Show off your digital confidence! Familiarise yourself with common café order systems or apps. Mentioning your tech-savviness in conversations can set you apart as someone ready to hit the ground running.
✨Tip Number 4
Teamwork makes the dream work! Think of examples where you've worked well in a team, especially in high-pressure situations. Sharing these stories will highlight your ability to contribute to a positive café culture.
We think you need these skills to ace Customer Assistant - Cafe - Kingsley Village
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about joining our team and providing top-notch service in the café.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience. If you've worked in fast-paced environments or have customer service experience, shout about it! We love seeing how your skills match what we need.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Customer Assistant role at M&S Café.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to join our team.
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Assistant in a café entails. Familiarise yourself with the job description and think about how your skills align with the need for pace, efficiency, and five-star service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service, especially in high-pressure situations. Highlight how you stayed calm and ensured customer satisfaction, as this is crucial for the role.
✨Demonstrate Team Spirit
Since teamwork is essential in this role, be ready to discuss how you've worked effectively with others in previous jobs. Share specific instances where you supported colleagues or contributed to a positive team environment.
✨Be Digitally Savvy
As the role requires using digital tools to take and fulfil orders, brush up on any relevant technology or software you might encounter. Mention your comfort level with digital systems during the interview to show you're ready to hit the ground running.
