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- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team at the heart of our store.
- Benefits: Flexible hours, team support, and a chance to shine under pressure.
- Other info: Perfect for those seeking a rewarding role with teamwork and growth opportunities.
- Why this job: Be a brand ambassador and make customers' days brighter with great food and drink.
- Qualifications: Must be digitally confident and thrive in a busy setting.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern
- Week 1
- Wednesday 06:00-14:00
- Friday 09:00-17:00
- Saturday 09:30-17:30
- Sunday 08:00-16:00
- Thursday 09:00-17:00
- Friday 09:00-17:00
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Kidderminster employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Kidderminster
✨Tip Number 1
Get to know the café vibe! Before your interview, pop in and observe how the team interacts with customers. This will help you understand the pace and service style they expect, plus it shows your genuine interest.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a busy queue or a tricky customer. Being able to demonstrate your ability to stay calm and deliver five-star service under pressure will impress the hiring team.
✨Tip Number 3
Show off your digital confidence! Familiarise yourself with common café order systems or apps. If you can talk about how you’ve used tech to improve efficiency in past roles, you’ll stand out as a candidate who’s ready to hit the ground running.
✨Tip Number 4
Teamwork is key! Be prepared to share examples of how you’ve worked well in a team before. Highlighting your flexibility and ability to support colleagues during busy times will show that you’re a perfect fit for the high-performance culture at M&S.
We think you need these skills to ace Customer Assistant - Cafe - Kidderminster
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for providing top-notch customer service shine through. We want to see that you understand the importance of making every customer feel valued and appreciated.
Highlight Your Teamwork Skills: Since teamwork is key in our café, make sure to mention any experiences where you've successfully worked with others. We love to see how you contribute to a positive team environment, especially in high-pressure situations.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for efficiency just like in the café!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer
✨Know the Café Inside Out
Before your interview, make sure you’re familiar with the M&S Café offerings. Research their menu and think about how you would recommend items to customers. This shows your enthusiasm for the role and helps you stand out as a knowledgeable candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you handled pressure well or turned a negative experience into a positive one. This will demonstrate your ability to provide five-star service even in a busy environment.
✨Emphasise Teamwork
Be ready to discuss your experience working in teams. Highlight how you’ve supported colleagues in high-pressure situations and contributed to a positive work culture. This is crucial for a role that relies heavily on teamwork to keep the café running smoothly.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, brush up on any relevant technology or tools you might use in the café. If you have experience with point-of-sale systems or order management software, mention it. Showing that you can adapt quickly to digital tools will give you an edge.