At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team at the heart of our store.
- Benefits: Flexible hours, team support, and a chance to shine under pressure.
- Other info: Intense but rewarding role with opportunities for personal growth.
- Why this job: Be a brand ambassador and make customers' days brighter with great service.
- Qualifications: Must be digitally confident and thrive in a busy setting.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern: Tuesday 10:00 - 14:30, Saturday 09:30 - 17:30
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You will be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential. You will use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You will maintain impeccable food safety standards while juggling orders and queues.
At M&S, our customers don’t wait. You will be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service. Teamwork matters. You will support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You will adapt quickly, working where needed with pace.
It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Ipswich employer: Marks & Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and customer satisfaction are at the forefront. Our Ipswich Café team enjoys flexible hours, opportunities for personal growth, and the chance to be part of a dynamic environment that values efficiency and quality service. Join us to not only enhance your skills but also to contribute to a brand that is synonymous with excellence in customer care.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Ipswich
✨Tip Number 1
Get to know the café vibe! Before applying, pop in for a coffee and observe how the team interacts with customers. This will help you understand the pace and service style they expect, plus it shows your genuine interest.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different scenarios, especially during busy times. Being able to stay calm and deliver five-star service under pressure is key for this role.
✨Tip Number 3
Show off your digital confidence! Familiarise yourself with common café order systems or apps. Mentioning your tech-savviness in an interview can really set you apart from other candidates.
✨Tip Number 4
Teamwork makes the dream work! Be ready to share examples of how you've supported colleagues in past roles. Highlighting your flexibility and ability to adapt will resonate well with the hiring team.
We think you need these skills to ace Customer Assistant - Cafe - Ipswich
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love providing great service. Share any experiences where you've gone the extra mile for customers, as this will show us you're a perfect fit for our café environment.
Highlight Your Ability to Work Under Pressure:This role can get pretty hectic, so make sure to mention any past experiences where you've thrived in a fast-paced setting. We want to see how you stay calm and focused when things get busy!
Be Digitally Confident:Since you'll be using tools to take and fulfil orders, it's important to demonstrate your digital skills. Mention any relevant experience with technology or point-of-sale systems to show us you're ready to hit the ground running.
Teamwork is Key:We value collaboration, so don’t forget to include examples of how you've worked well in a team. Whether it’s supporting colleagues during busy times or contributing to a positive atmosphere, we want to hear about it!
How to prepare for a job interview at Marks & Spencer
✨Know the Café Inside Out
Before your interview, make sure you’re familiar with the M&S Café menu and the types of food and drinks they offer. This will help you answer questions about recommendations and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service, especially in high-pressure situations. Highlight how you stayed calm and ensured customer satisfaction, as this is crucial for the role.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, be ready to discuss any relevant technology or tools you've used in previous jobs. If you have experience with order-taking systems or point-of-sale software, mention it!
✨Emphasise Teamwork and Flexibility
Think of instances where you worked well in a team and adapted to changing circumstances. The café environment can get hectic, so showing that you can support colleagues and remain flexible will set you apart.
