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For Companies At a Glance
- Tasks: Serve customers and maintain store standards while creating a welcoming atmosphere.
- Company: Join M&S, a diverse company that values individuality and customer experience.
- Benefits: Enjoy flexible hours, digital learning opportunities, and a supportive team environment.
- Why this job: Be part of a dynamic team that prioritises customer satisfaction and personal growth.
- Qualifications: No specific qualifications required; just a positive attitude and willingness to learn.
- Other info: Work hours are Sunday to Friday, 11:00-15:00, perfect for students!
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Summary
Cafe Customer Assistant
Working Pattern
- Sunday: 11:00-15:00
- Monday: 11:00-15:00
- Wednesday: 11:00-15:00
- Friday: 11:00-15:00
Purpose
To deliver a great shopping experience for our customers, putting customers before task every time. Champion new ways of working within stores through an open mindset and positive attitude. Complete tasks and processes that deliver ‘best in town’ standards. Serve and sell across all channels brilliantly well. Be the voice of our customer to help us continually improve.
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points.
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy.
- Skilled to utilise all digital tools and communication channels to do the job.
- Share customer and colleague feedback to help us do things better.
- Share knowledge and experience with colleagues to support others in building skill and confidence.
- Own their own learning & development and proactively access digital learning solutions.
- Know the daily sales targets, priorities, promotions & selling opportunities.
- Have great product knowledge to sell and recommend our products and services.
- Proactively engage with customers to understand their needs and make recommendations.
- Understand the store priorities and their part to play.
- Complete tasks with pace and in line with SOPs.
- Minimise cost and waste through good process practice.
- Follow safe and legal working practices.
Key Capabilities
- Understands how M&S operates, its strategy, future and the role they play.
- Committed to delivering excellent work fast with great attention to detail.
- Open to and acts on feedback, asking for this regularly.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Is curious and asks questions to challenge the status quo.
- Effective at communicating their intentions to others; ensures communication is clear and simple.
- In control of their own reactions and considers how to share their perspective to create better reaction for team.
- Copes well with change and work challenges and recovers quickly from its impact.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
Technical Skills/Experience
- Contributing to store sales and cost control.
- Work across the store to get things done right first time within timescales.
- Comprehensive knowledge of customer shopping channels.
- Good level of product knowledge and services across the store.
- Up to date knowledge of the commercial operation and brilliant basics.
- Good level of digital capability and use of digital tools and applications.
- Understand customer needs and spot selling opportunities.
- Adapting to change.
- Good Knowledge of VM principles.
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
Customer Assistant - Cafe - Inverness - Inverness, Highland employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Inverness - Inverness, Highland
✨Tip Number 1
Familiarise yourself with M&S's values and customer service philosophy. Understanding their commitment to individuality and customer experience will help you align your approach during interviews and interactions.
✨Tip Number 2
Practice your communication skills, as effective communication is key in this role. Engage in conversations with friends or family about customer service scenarios to build your confidence.
✨Tip Number 3
Research common customer queries and challenges faced in a café environment. Being prepared with solutions or suggestions can demonstrate your proactive attitude and understanding of the role.
✨Tip Number 4
Show enthusiasm for learning and development. Be ready to discuss how you plan to take ownership of your growth within the company, as M&S values employees who are eager to improve and adapt.
We think you need these skills to ace Customer Assistant - Cafe - Inverness - Inverness, Highland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in a café or retail environment. Use keywords from the job description to demonstrate that you understand what M&S is looking for.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to create a welcoming atmosphere. Mention specific examples of how you've gone above and beyond for customers in the past.
Showcase Your Skills: In your application, emphasise your communication skills, attention to detail, and ability to work under pressure. These are key attributes for a Customer Assistant role at M&S.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Marks & Spencer
✨Show Your Customer Service Skills
As a Customer Assistant, your ability to engage with customers is crucial. Be prepared to share examples of how you've provided excellent service in the past, and demonstrate your understanding of what makes a great shopping experience.
✨Know the Company and Its Values
Familiarise yourself with M&S's values and mission. Showing that you understand their commitment to individuality and customer satisfaction will help you stand out as a candidate who aligns with their culture.
✨Demonstrate Adaptability
The role requires coping well with change and challenges. Be ready to discuss situations where you've had to adapt quickly and how you managed those changes effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. This shows your genuine interest and helps you understand how you can contribute to the team and the store's success.
