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For Companies At a Glance
- Tasks: Serve customers and maintain store standards while creating a welcoming atmosphere.
- Company: Join M&S, a diverse company that values individuality and teamwork.
- Benefits: Enjoy flexible hours, digital learning opportunities, and a supportive work environment.
- Why this job: Be part of a team that prioritises customer experience and personal growth.
- Qualifications: Must be 18 or older; no specific experience required, just a positive attitude.
- Other info: Work in a vibrant cafe setting with opportunities for skill development.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Purpose
To deliver a great shopping experience for our customers, putting customers before task every time.
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points.
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy.
- Skilled to utilise all digital tools and communication channels to do the job.
- Share customer and colleague feedback to help us do things better.
- Share knowledge and experience with colleagues to support others in building skill and confidence.
- Own their own learning & development and proactively access digital learning solutions.
- Know the daily sales targets, priorities, promotions & selling opportunities.
- Have great product knowledge to sell and recommend our products and services.
- Proactively engage with customers to understand their needs and make recommendations.
- Understand the store priorities and their part to play.
- Complete tasks with pace and in line with SOPs.
- Minimise cost and waste through good process practice.
- Follow safe and legal working practices.
Key Capabilities
- Understands how M&S operates, its strategy, future and the role they play.
- Committed to delivering excellent work fast with great attention to detail.
- Open to and acts on feedback, asking for this regularly.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Is curious and asks questions to challenge the status quo.
- Effective at communicating their intentions to others; ensures communication is clear and simple.
- In control of their own reactions and considers how to share their perspective to create better reaction for team.
- Copes well with change and work challenges and recovers quickly from its impact.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
Technical Skills/Experience
- Contributing to store sales and cost control.
- Work across the store to get things done right first time within timescales.
- Comprehensive knowledge of customer shopping channels.
- Good level of product knowledge and services across the store.
- Up to date knowledge of the commercial operation and brilliant basics.
- Good level of digital capability and use of digital tools and applications.
- Understand customer needs and spot selling opportunities.
- Adapting to change.
- Good Knowledge of VM principles.
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
Customer Assistant - Cafe - Guildford - Guildford, Surrey employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Guildford - Guildford, Surrey
✨Tip Number 1
Familiarise yourself with M&S's values and customer service philosophy. Understanding their commitment to individuality and customer experience will help you align your approach during interviews and interactions.
✨Tip Number 2
Practice your communication skills, as effective communication is key in this role. Engage in conversations with friends or family about customer service scenarios to build your confidence.
✨Tip Number 3
Research the latest trends in the café industry and M&S's product offerings. Being knowledgeable about their products will allow you to make informed recommendations to customers, showcasing your expertise.
✨Tip Number 4
Demonstrate your ability to work well under pressure by sharing examples from past experiences where you successfully managed busy situations. This will highlight your capability to thrive in a fast-paced environment.
We think you need these skills to ace Customer Assistant - Cafe - Guildford - Guildford, Surrey
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and your ability to create a positive shopping experience. Use specific examples from your past experiences to demonstrate your skills.
Highlight Relevant Experience: Make sure to include any previous roles in customer service or retail. Emphasise your ability to work efficiently, handle customer queries, and contribute to sales targets, as these are crucial for this role.
Proofread Your Application: Before submitting your application, proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail, which is important for the Customer Assistant role.
How to prepare for a job interview at Marks & Spencer
✨Show Your Customer Service Skills
As a Customer Assistant, your ability to engage with customers is crucial. Prepare examples of how you've provided excellent service in the past, and be ready to demonstrate your understanding of customer needs during the interview.
✨Know the Company and Its Values
Familiarise yourself with M&S's values and mission. Understanding their commitment to inclusivity and customer experience will help you align your answers with what they are looking for in a candidate.
✨Demonstrate Teamwork
This role requires collaboration with colleagues. Be prepared to discuss how you've worked effectively in teams before, and share specific instances where you supported others or contributed to a positive team environment.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult customer or managing multiple tasks. Practising these scenarios can help you respond confidently and effectively.
