At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team in Guildford.
- Benefits: Flexible hours, team support, and a chance to shine.
- Other info: Great opportunity for personal growth in a dynamic setting.
- Why this job: Be a brand ambassador and make customers smile every day.
- Qualifications: Ability to work under pressure and deliver quality service.
The predicted salary is between 20000 - 25000 € per year.
Work Pattern
- Thursday 09:30-17:30
- Friday 09:30-17:30
- Saturday 09:30-17:30
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You will be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential. You will use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You will maintain impeccable food safety standards while juggling orders and queues.
At M&S, our customers don’t wait. You will be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service. Teamwork matters. You will support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You will adapt quickly, working where needed with pace.
It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Guildford employer: Marks & Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment in our Guildford Café where teamwork and customer satisfaction are at the forefront. Our employees benefit from comprehensive training, opportunities for career advancement, and a supportive culture that values flexibility and resilience. Join us to be part of a vibrant team that thrives on delivering five-star service while enjoying the rewards of working in a fast-paced, customer-focused setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Guildford
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the M&S Café and soak up the atmosphere. Chat with staff if you can; it’ll give you insights into their team dynamics and customer interactions, which you can mention during your interview.
✨Tip Number 2
Show off your digital skills! Since being digitally confident is a must, brush up on any relevant tech or tools used in cafés. If you’ve got experience with order systems or apps, be sure to highlight that when you chat with us.
✨Tip Number 3
Prepare for those high-pressure scenarios! Think of examples from your past where you’ve handled busy situations with grace. We love hearing about how you kept calm and delivered top-notch service, even when things got hectic.
✨Tip Number 4
Teamwork makes the dream work! Be ready to discuss how you’ve supported colleagues in previous roles. We’re all about creating a high-performance culture, so showing us your collaborative spirit will definitely score you points!
We think you need these skills to ace Customer Assistant - Cafe - Guildford
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love providing great service. Share any experiences where you've gone the extra mile for customers – it really helps us see your enthusiasm!
Highlight Your Teamwork Skills:Since teamwork is key in our café, make sure to mention any past experiences where you’ve worked well with others. We want to know how you contribute to a positive team environment, especially during busy times.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for efficiency just like in the café!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer
✨Know the Café Inside Out
Before your interview, make sure you’re familiar with the M&S Café offerings. Research their menu and think about how you would recommend items to customers. This shows your enthusiasm for the role and helps you stand out as a knowledgeable candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you handled pressure well or went above and beyond for a customer. This will demonstrate that you can thrive in a fast-paced environment while maintaining a five-star service.
✨Emphasise Teamwork and Flexibility
Be ready to discuss your experience working in teams and how you adapt to changing situations. The café environment is all about collaboration, so share specific instances where you supported colleagues or adjusted quickly to meet customer needs.
✨Practice Digital Confidence
Since being digitally confident is essential for this role, brush up on any relevant technology or tools you might use. If you have experience with order systems or point-of-sale software, mention it. Showing that you’re tech-savvy will give you an edge in the interview.
