At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team at the heart of our store.
- Benefits: Flexible hours, team support, and a chance to shine under pressure.
- Other info: Perfect for those who love teamwork and want to grow in a rewarding role.
- Why this job: Be a brand ambassador and make customers' days brighter with great food and drink.
- Qualifications: Must be digitally confident and thrive in a busy setting.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern
- Week 1
- Monday 11:00-15:00
- Tuesday 11:00-15:00
- Friday 11:00-15:00
- Saturday 07:00-11:00
- Week 2
- Monday 11:00-15:00
- Thursday 11:00-15:00
- Friday 11:00-15:00
- Saturday 07:00-11:00
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Gemini employer: Marks & Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment in our bustling café where teamwork and customer satisfaction are at the forefront. Our employees benefit from flexible working hours, opportunities for personal growth, and a supportive culture that values every team member's contribution. Join us in creating memorable experiences for our customers while enjoying the rewards of a fast-paced, engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Gemini
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the M&S Café and soak up the atmosphere. Chat with staff if you can; it’ll give you insights into their team dynamics and customer interactions.
✨Tip Number 2
Show off your digital skills! Since being digitally confident is key, brush up on any relevant tech or tools used in cafés. Mentioning your familiarity with these during your chat will definitely impress.
✨Tip Number 3
Prepare for a fast-paced environment! Think of examples from your past where you’ve thrived under pressure. Share these stories during your conversation to highlight your ability to deliver five-star service even when things get hectic.
✨Tip Number 4
Teamwork makes the dream work! Be ready to discuss how you’ve supported colleagues in previous roles. Emphasising your collaborative spirit will show that you’re a great fit for their high-performance culture.
We think you need these skills to ace Customer Assistant - Cafe - Gemini
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about joining our team and providing top-notch service in the café.
Highlight Relevant Experience:Make sure to mention any previous experience in customer service or fast-paced environments. We love seeing how you've handled pressure and delivered great service before!
Be Yourself:Don’t be afraid to let your personality come through in your application. We’re looking for genuine individuals who can connect with our customers and create a warm atmosphere in the café.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board as part of our fantastic team!
How to prepare for a job interview at Marks & Spencer
✨Know the Café Inside Out
Before your interview, make sure you’re familiar with the M&S Café menu and the types of food and drinks they offer. This will help you answer questions about recommendations and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service, especially in high-pressure situations. Highlight how you stayed calm and ensured customer satisfaction, as this is crucial for the role.
✨Demonstrate Team Spirit
Think of instances where you worked effectively as part of a team. Be ready to discuss how you supported colleagues and contributed to a positive work environment, as teamwork is essential in a busy café setting.
✨Be Digitally Savvy
Since being digitally confident is key, brush up on any relevant technology or tools used in cafés for taking orders. If you have experience with similar systems, be sure to mention it during your interview.
