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- Tasks: Serve customers in our café, promoting delicious food and drink offerings.
- Company: Join M&S, a brand that values individuality and inclusivity.
- Benefits: Enjoy flexible hours, a supportive team environment, and opportunities for digital learning.
- Why this job: Be part of a vibrant team, enhancing customer experiences and sharing your passion for food.
- Qualifications: No specific experience required, just a positive attitude and willingness to learn.
- Other info: Work weekends with a focus on creating an inclusive café atmosphere.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Work Pattern
- Friday: 11:00-18:00
- Saturday: 11:00-18:00
- Sunday: 10:30-17:30
Join our team at M&S as a Customer Assistant in our café, where you’ll become a champion of our delightful food and drink offerings, offers, and services. We’re seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers. You’ll be a brand ambassador who’s ready to recommend and promote our delicious café menu. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
- Being digitally confident is essential. You’ll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them.
- Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being a team player is crucial. You’ll take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time.
- Champion new ways of working within stores through an open mindset and positive attitude.
- Complete tasks and processes that deliver ‘best in town’ standards.
- Serve and sell across all channels brilliantly well.
- Be the voice of our customer to help us continually improve.
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points.
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy.
- Skilled to utilise all digital tools and communication channels to do the job.
- Share customer and colleague feedback to help us do things better.
- Share knowledge and experience with colleagues to support others in building skill and confidence.
- Own their own learning & development and proactively access digital learning solutions.
- Know the daily sales targets, priorities, promotions & selling opportunities.
- Have great product knowledge to sell and recommend our products and services.
- Proactively engage with customers to understand their needs and make recommendations.
- Understand the store priorities and their part to play.
- Complete tasks with pace and in line with SOPs.
- Minimise cost and waste through good process practice.
- Follow safe and legal working practices.
Key Capabilities
- Understands how M&S operates, its strategy, future and the role they play.
- Committed to delivering excellent work fast with great attention to detail.
- Open to and acts on feedback, asking for this regularly.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does.
- Effective at communicating their intentions to others; ensures communication is clear and simple.
- In control of their own reactions and considers how to share their perspective to create better reaction for team.
- Copes well with change and work challenges and recovers quickly from its impact.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
Technical Skills/Experience
- Contributing to store sales and cost control.
- Work across the store to get things done right first time within timescales.
- Comprehensive knowledge of customer shopping channels.
- Good level of product knowledge and services across the store.
- Up to date knowledge of the commercial operation and brilliant basics.
- Good level of digital capability and use of digital tools and applications.
- Understand customer needs and spot selling opportunities.
- Adapting to change.
- Good Knowledge of VM principles.
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
Customer Assistant - Café - Gateway M40 Banbury - Banbury, Oxfordshire employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Café - Gateway M40 Banbury - Banbury, Oxfordshire
✨Tip Number 1
Familiarise yourself with M&S's food and drink offerings before your interview. Knowing the latest trends and being able to discuss them confidently will show your passion for the role and help you stand out.
✨Tip Number 2
Practice using digital tools and applications that are commonly used in retail environments. Being digitally confident is essential for this role, so demonstrating your ability to use these tools effectively can give you an edge.
✨Tip Number 3
Showcase your teamwork skills during the interview. Be prepared to share examples of how you've worked collaboratively in previous roles, as being a team player is crucial for creating a positive café environment.
✨Tip Number 4
Be ready to discuss how you handle change and adapt to new situations. M&S values flexibility, so sharing experiences where you've successfully navigated challenges will demonstrate your suitability for the role.
We think you need these skills to ace Customer Assistant - Café - Gateway M40 Banbury - Banbury, Oxfordshire
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experiences align with these requirements.
Showcase Your Passion: Express your enthusiasm for food and drink trends in your application. Mention any relevant experience or knowledge that demonstrates your ability to engage with customers and promote products effectively.
Highlight Digital Skills: Since being digitally confident is essential for this role, make sure to mention any experience you have with digital tools or applications. Provide examples of how you've used technology to enhance customer experiences in previous roles.
Emphasise Teamwork and Flexibility: Illustrate your ability to work well in a team and adapt to changing environments. Share specific examples from past experiences where you contributed to a positive team atmosphere or successfully handled unexpected challenges.
How to prepare for a job interview at Marks & Spencer
✨Show Your Passion for Food and Drink
Make sure to express your enthusiasm for food and drink trends during the interview. Share any personal experiences or knowledge you have about popular items, as this will demonstrate your commitment to being a brand ambassador for the café.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be prepared to discuss your experience with digital tools. Mention any relevant technology you've used in previous jobs, especially if it relates to enhancing customer experiences.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and adapt to changing environments. Provide examples of how you've supported colleagues in the past and how you can contribute to creating an inclusive café atmosphere.
✨Prepare for Customer Engagement Scenarios
Think of examples where you've successfully engaged with customers to understand their needs. Be ready to role-play scenarios where you recommend products or handle customer queries, showcasing your proactive approach to service.
