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- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the M&S Café team, the heart of our store.
- Benefits: Flexible hours, team support, and a rewarding work atmosphere.
- Other info: Perfect for those who thrive in a busy, collaborative setting.
- Why this job: Be part of a dynamic team and make customers smile every day.
- Qualifications: Ability to work under pressure and deliver excellent service.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern
- Week 1
- Sunday 08:00 - 16:45
- Monday 12:00 - 16:00
- Tuesday 12:00 - 16:00
- Sunday 08:00 - 16:45
- Tuesday 12:00 - 16:00
- Thursday 12:00 - 16:00
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Ferndown Simply Food employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Ferndown Simply Food
✨Tip Number 1
Get to know the café vibe! Pop in for a coffee and observe how the team interacts with customers. This will give you insights into their service style and help you tailor your approach during interviews.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family, focusing on handling busy situations and delivering five-star service. The more comfortable you are, the better you'll shine in the real deal.
✨Tip Number 3
Show off your digital confidence! Familiarise yourself with common café order systems and apps. Being tech-savvy will impress the hiring team and show you're ready to hit the ground running.
✨Tip Number 4
Teamwork is key! Think of examples from your past experiences where you’ve worked well in a team under pressure. Share these stories during your interview to demonstrate your ability to contribute to a high-performance culture.
We think you need these skills to ace Customer Assistant - Cafe - Ferndown Simply Food
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you’re excited about joining our café team and how you can contribute to that five-star service we pride ourselves on.
Tailor Your Application: Make sure to customise your application to highlight relevant experience. If you've worked in fast-paced environments or have customer service experience, shout about it! We love seeing how your skills match what we're looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Customer Assistant role. Remember, we’re looking for efficiency!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Assistant in a café entails. Familiarise yourself with the job description and think about how your skills align with the requirements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering five-star service, prepare examples from your past experiences where you've excelled in customer service. Think of situations where you handled pressure well or went above and beyond for a customer. This will demonstrate your ability to thrive in a busy environment.
✨Practice Handling Pressure
Given the fast-paced nature of the café, it’s important to show that you can stay calm under pressure. Consider doing mock interviews or role-playing scenarios where you have to manage multiple tasks at once. This will help you articulate your thought process during the actual interview.
✨Emphasise Teamwork and Flexibility
Teamwork is crucial in this role, so be ready to discuss how you’ve worked effectively in teams before. Share examples that highlight your flexibility and adaptability, especially in high-pressure situations. This will show that you’re not just a lone wolf but someone who contributes to a positive team culture.