At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team in Exeter.
- Benefits: Flexible hours, team support, and a rewarding work atmosphere.
- Other info: Perfect for those seeking a dynamic and engaging role.
- Why this job: Be a brand ambassador and make customers' days brighter.
- Qualifications: Ability to thrive under pressure and work well in a team.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern
- Monday 10:00-16:30
- Tuesday 10:00-16:30
- Thursday 10:00-16:30
- Saturday 10:00-16:30
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Exeter employer: Marks & Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and customer satisfaction are at the forefront. Our Café in Exeter is not just a place to work; it's a community hub where you can grow your skills in a fast-paced environment while enjoying flexible hours and opportunities for personal development. Join us to be part of a brand that values its employees and provides a rewarding experience in delivering five-star service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Exeter
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the M&S Café and observe how the team interacts with customers. This will help you understand the pace and service style they expect, plus it shows your genuine interest.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to handle different scenarios you might face in the café. This will boost your confidence and prepare you for those high-pressure moments.
✨Tip Number 3
Show off your digital skills! Familiarise yourself with common café order systems or apps. Being digitally confident is key, so mention any relevant experience during your chat with the hiring team.
✨Tip Number 4
Teamwork makes the dream work! Be ready to share examples of how you've worked well in a team before. Highlighting your ability to support colleagues under pressure will make you stand out as a candidate.
We think you need these skills to ace Customer Assistant - Cafe - Exeter
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for providing top-notch customer service. Share any experiences where you’ve gone above and beyond to make someone’s day better – it really helps us picture you in the role!
Highlight Your Team Spirit:Teamwork is key in our café, so make sure to mention any past experiences where you’ve worked well with others. We love seeing how you contribute to a positive team environment, especially in high-pressure situations.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for efficiency just like you’ll need in the café!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer
✨Know the Café Inside Out
Before your interview, make sure you’re familiar with the M&S Café offerings. Research their menu and think about how you would recommend items to customers. This shows your enthusiasm for the role and helps you stand out as a knowledgeable candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you handled pressure well or turned a negative experience into a positive one. This will demonstrate your ability to provide five-star service even in a busy environment.
✨Emphasise Teamwork
Since teamwork is crucial in this role, be ready to discuss how you’ve worked effectively with others. Share specific instances where you supported colleagues or contributed to a team goal, highlighting your collaborative spirit and adaptability.
✨Be Digitally Savvy
As being digitally confident is essential, brush up on any relevant technology or tools used in cafés. If you have experience with order-taking systems or point-of-sale software, mention it! This will show that you can hit the ground running and keep things moving smoothly.
