Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team at our Cheltenham store.
- Benefits: Competitive pay, flexible hours, and a dynamic work atmosphere.
- Other info: Perfect for those who enjoy a busy, rewarding role.
- Why this job: Be part of a team that thrives on energy and customer satisfaction.
- Qualifications: Must be 18+, with a passion for great service and teamwork.
The predicted salary is between 12 - 15 £ per hour.
Work Pattern
- Sunday 09:00-17:00
- Monday 04:30-12:30
- Tuesday 04:30-12:30
- Saturday 10:30-18:30
Under 18 disclaimer: This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Cheltanham employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Cheltanham
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the M&S Café and soak up the atmosphere. Chat with staff if you can; it’ll give you a feel for the team dynamics and help you tailor your answers to show you’re a perfect fit.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a busy queue or a tricky customer. Role-play with a friend or family member to get comfortable with delivering that five-star service under pressure.
✨Tip Number 3
Show off your digital confidence! Familiarise yourself with common café order systems or apps. During your interview, mention any tech skills you have that could help streamline orders and keep customers happy.
✨Tip Number 4
Flexibility is key! Be ready to discuss how you can adapt to different roles within the café. Share examples from past experiences where you’ve jumped in to help out during busy times – it shows you’re a team player who thrives in a fast-paced environment.
We think you need these skills to ace Customer Assistant - Cafe - Cheltanham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about working in a fast-paced café environment and delivering top-notch service to our customers.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience. If you've worked in a similar role before or have skills that match what we’re looking for, shout about it! We love seeing how your background fits with our café vibe.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Customer Assistant role. Remember, we’re looking for efficiency!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Assistant in a café involves. Familiarise yourself with the job description and think about how your skills align with the requirements, especially around delivering five-star service and working under pressure.
✨Showcase Your Team Spirit
Teamwork is crucial in this role, so be ready to share examples of how you've worked effectively in a team before. Think of specific situations where you supported colleagues or contributed to a positive work environment, especially during busy times.
✨Demonstrate Your Digital Confidence
Since being digitally confident is essential, prepare to discuss any experience you have with using technology in a fast-paced environment. You might want to mention any tools or systems you've used to manage orders or customer interactions efficiently.
✨Stay Calm Under Pressure
This role can get hectic, so be prepared to talk about how you handle stress and maintain quality service when things get busy. Share strategies you use to stay organised and focused, ensuring that customers are satisfied even during peak times.