At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team at the heart of our store.
- Benefits: Flexible hours, team support, and a chance to shine under pressure.
- Other info: Intense but rewarding role with opportunities for personal growth.
- Why this job: Be a brand ambassador and make customers' days brighter with great food and drink.
- Qualifications: Must be digitally confident and thrive in a busy setting.
The predicted salary is between 20000 - 25000 £ per year.
Work Pattern
- Monday 07:30-15:00
- Friday 08:00-15:00
- Saturday 08:00-15:00
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You will be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential. You will use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You will maintain impeccable food safety standards while juggling orders and queues.
At M&S, our customers don’t wait. You will be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service. Teamwork matters. You will support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You will adapt quickly, working where needed with pace.
It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Chelmsford employer: Marks & Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and customer satisfaction are at the forefront. Our Chelmsford Café team enjoys flexible working hours, opportunities for personal growth, and the chance to be part of a dynamic environment that values efficiency and quality service. Join us to experience a rewarding career where your contributions truly make a difference in our customers' day.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Chelmsford
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the M&S Café and soak up the atmosphere. Chat with staff if you can; it’ll give you insights into their team dynamics and customer interactions, which you can mention during your interview.
✨Tip Number 2
Show off your digital skills! Since being digitally confident is key for this role, brush up on any relevant tech or tools used in cafés. Mentioning your experience with similar systems can really set you apart from other candidates.
✨Tip Number 3
Prepare for those high-pressure scenarios! Think of examples from your past where you’ve handled busy situations with grace. Being able to demonstrate your ability to stay calm and deliver five-star service under pressure will impress the hiring team.
✨Tip Number 4
Teamwork makes the dream work! Be ready to discuss how you’ve supported colleagues in previous roles. Highlighting your collaborative spirit will show that you’re a great fit for their high-performance culture. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Assistant - Cafe - Chelmsford
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for providing top-notch customer service. Share any experiences where you’ve gone above and beyond to make someone’s day better – it really helps us picture you in the role!
Highlight Your Ability to Work Under Pressure:This role is all about keeping calm and collected during busy times. Make sure to include examples from your past jobs or experiences where you’ve successfully managed stress and delivered results. We love to see how you handle the heat!
Be Digital Savvy:Since being digitally confident is a must, mention any relevant tech skills or experiences you have. Whether it’s using point-of-sale systems or managing online orders, show us that you’re ready to embrace our tools and keep things running smoothly.
Team Player Vibes:We’re all about teamwork here at M&S Café. In your application, share stories that demonstrate your ability to work well with others. Highlight how you’ve supported colleagues in the past, especially in fast-paced environments – it’ll show us you’re a great fit for our team!
How to prepare for a job interview at Marks & Spencer
✨Know the Café Inside Out
Before your interview, make sure you’re familiar with the M&S Café menu and the types of food and drinks they offer. This will help you answer questions about recommendations and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service, especially in high-pressure situations. Highlight how you stayed calm and ensured customer satisfaction, as this is crucial for the role.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, brush up on any relevant technology or tools used in cafés. Be ready to discuss how you’ve used similar systems in the past to take orders or manage queues efficiently.
✨Emphasise Teamwork and Flexibility
Think of instances where you worked well in a team and adapted to changing circumstances. Share these stories during your interview to illustrate that you can thrive in a fast-paced environment and support your colleagues.
