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- Tasks: Assist customers, maintain store cleanliness, and meet sales targets.
- Company: Join M&S, a leading retailer committed to inclusivity and innovation.
- Benefits: Flexible working options and comprehensive training provided.
- Why this job: Be part of a new store opening and make a real impact in retail.
- Qualifications: Must be 18 or older with strong customer service skills.
- Other info: Assessment centre interviews on 7th April; apply early due to high demand.
The predicted salary is between 24000 - 36000 £ per year.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
The perfect candidate for our brand new outlet store, located at Riverside Retail Park, Warrington, WA1 2GZ, will be:
- Creative
- Flexible
- Up for the challenge
- Remarkable!
If you think you are the ideal person for one of our roles, we would love to hear from you.
Contracted hours and work pattern to be discussed at assessment centre. Interviews for this position will be held in the form of a 2 hour assessment on 7th April at our facilitation store Gemini. This will be the only available time and location to complete this assessment. Due to high demand, interviews will be offered on a first come first served basis. If you wish to apply for more than one vacancy you will only be invited to ONE assessment centre - where you can discuss any other opportunities you are interested in.
Anticipated start date: week commencing 27th April. Due to the work requirements of this role we can’t consider applications for anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Admin / Operations - New Store Opening - Warrington Riverside Outlet - Warr... employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Admin / Operations - New Store Opening - Warrington Riverside Outlet - Warr...
✨Tip Number 1
Familiarise yourself with M&S's values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your responses during the assessment centre.
✨Tip Number 2
Prepare to showcase your adaptability and problem-solving skills. Think of examples from your past experiences where you've successfully handled challenges or changes in a fast-paced environment.
✨Tip Number 3
Practice engaging with customers in a friendly and proactive manner. You might be asked to demonstrate how you would approach customers, so role-playing scenarios can be very helpful.
✨Tip Number 4
Be ready to discuss your digital skills and how you can use technology to enhance customer experience. M&S is looking for candidates who are comfortable with digital tools, so highlight any relevant experience.
We think you need these skills to ace Customer Assistant - Admin / Operations - New Store Opening - Warrington Riverside Outlet - Warr...
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your background and abilities align with these requirements.
Showcase Customer Service Skills: Emphasise your experience in customer service. Provide specific examples of how you've delivered excellent service in previous roles, as this is a key aspect of the job.
Highlight Adaptability: Mention instances where you've successfully adapted to changing situations or feedback. This shows that you can thrive in a dynamic retail environment, which is essential for this role.
Prepare for the Assessment Centre: Since interviews will be held in the form of an assessment centre, prepare by practising common interview questions and scenarios related to customer service. Be ready to demonstrate your skills in a practical setting.
How to prepare for a job interview at Marks & Spencer
✨Showcase Your Customer Service Skills
As a Customer Assistant, your ability to provide excellent service is crucial. Prepare examples of how you've gone above and beyond for customers in the past, and be ready to discuss how you would handle various customer scenarios.
✨Demonstrate Flexibility and Adaptability
The role requires someone who can adapt to changing situations. Think of instances where you've successfully adjusted to new challenges or changes in your work environment, and be prepared to share these experiences.
✨Highlight Your Attention to Detail
Attention to detail is key in maintaining store standards. Be ready to discuss how you ensure tasks are completed accurately and efficiently, whether it's stocking shelves or managing inventory.
✨Prepare for Teamwork Questions
Marks & Spencer values collaboration. Think about times when you've worked effectively as part of a team, and be prepared to explain how you contribute to a positive team dynamic.
