At a Glance
- Tasks: Analyse customer behaviour and deliver actionable insights to drive business strategy.
- Company: Join M&S, a dynamic and inclusive retail leader transforming the industry.
- Benefits: Enjoy 20% discount, competitive holidays, bonuses, and extensive wellbeing support.
- Other info: Be part of a diverse team committed to innovation and positive change.
- Why this job: Make a real impact in retail by shaping customer experiences with data-driven insights.
- Qualifications: Strong analytical skills, experience with SQL/PySpark, and a numerate degree preferred.
The predicted salary is between 30000 - 40000 £ per year.
Your key accountabilities will include:
- Analyse customer behaviour and engagement within Sparks, identifying trends, opportunities, and areas for improvement.
- Evaluate programme performance against key business KPIs, translating data into clear, actionable insights.
- Deliver high-quality, insight-led analysis to inform trading, strategy, and decision-making.
- Work with colleagues across Loyalty, Product, Data and Data science teams to help shape the evolution of the programme.
- Contribute to how we measure Sparks, ensuring we effectively understand customer impact and commercial value.
Your skills and experience will include:
- Strong analytical and numerical skills, demonstrating curiosity, customer focus and commercial acumen.
- Excellent communication skills with the ability to translate complex findings into clear recommendations.
- Experience using SQL/PySpark on large, complex data sets.
- A degree in a numerate subject such as Maths, Statistics, Economics, or Computer Science.
- Retail experience and background a big advantage.
What's in it for you:
- After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application.
Customer Analyst employer: Marks & Spencer
Marks & Spencer is an exceptional employer that fosters a dynamic and inclusive work culture, where every team member plays a vital role in delivering quality and value to our customers. With competitive benefits such as a generous discount scheme, flexible holiday options, and comprehensive wellbeing support, we prioritise the growth and development of our employees. Join us in shaping the future of retail while enjoying a supportive environment that encourages collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Analyst
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Marks & Spencer!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Customer Analyst
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Marks & Spencer, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Marks & Spencer
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Marks & Spencer’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
