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- Tasks: Analyse customer behaviour and develop loyalty programmes to drive sales and enhance customer experience.
- Company: Join M&S, a leading retailer committed to innovation and inclusivity.
- Benefits: Enjoy a 20% discount, competitive holidays, and tailored training from day one.
- Other info: Be part of a diverse team driving change in a fast-evolving retail landscape.
- Why this job: Make a real impact on customer loyalty and shape the future of financial services.
- Qualifications: Passionate about customer insights, with strong analytical and communication skills.
The predicted salary is between 35000 - 45000 £ per year.
As a Commercial Analyst in our Financial Services team, you will support the development of the loyalty agenda for Financial Services across all our products and services, helping to shape the propositions through commercial insights and analysis. Ensuring we reward customers, strengthen brand sentiment, while driving incremental sales.
You will support the development of bespoke, personalised offers for our FS customers by joining up loyalty activity across the FS product set - including Credit, ATMs, Insurance, Savings, Travel Money, and emerging products such as embedded credit - to create a cohesive, compelling and effective loyalty programme.
You will partner with a variety of stakeholders across the business (including key relationships with Commercial, Sparks and the Data / Analytics / AI team).
What you'll do
- Deliver analysis to enhance M&S Financial Services products, propositions, customer journeys and customer communications.
- Provide insight into performance of loyalty offers and undertake deep dive analysis to understand trends, inform changes to propositions and to identify opportunities to grow FS products and M&S sales.
- Analyse and develop a deep understanding of customer behaviours by segment, channel and proposition, translating this knowledge into ways to grow spend, improve customer journeys and increase revenue.
- Deliver analysis that shapes the Financial Services loyalty programme, ensuring we are operating to drive incremental spend and meet customer needs.
- Support the Senior Proposition Manager in designing compelling, personalised customer offers based on insights and analysis of historical offers.
Who you are
- Passionate about all things customer, loyalty, and commercial.
- Analytical and able to underpin and drive decisions with data and insight.
- Influential communicator and stakeholder manager, able to adapt communication style to audience.
- Strategic thinker with the ability to take a broad view of the business and identify the relevant information for decision making.
- Highly proficient in MS suite (Word, Excel & PowerPoint).
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation.
- Competitive holiday allowance with the option to buy more.
- Discretionary bonus schemes linked to your performance and ours.
- Strong pension and life assurance to help plan for the future.
- Tailored induction and training to support your development from day one.
- Exclusive perks and savings through our M&S Choices portal.
- Market-leading family policies, including parental, adoption and neonatal leave.
- 24/7 wellbeing support, including virtual GP access and mental health services.
- One paid volunteer day a year to support a cause that matters to you.
Everyone’s welcome. We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Commercial Analyst employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at M&S. A friendly chat can open doors and give you insider info on what they're looking for in a Commercial Analyst.
✨Tip Number 2
Prepare for interviews by diving deep into M&S's loyalty programmes. Show us you understand their products and how your analytical skills can enhance customer experiences. Bring your A-game with examples of how you've used data to drive decisions.
✨Tip Number 3
Practice your communication skills! As an influential communicator, you’ll need to adapt your style to different stakeholders. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the M&S team and contributing to our exciting journey.
We think you need these skills to ace Commercial Analyst
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer loyalty and commercial analysis shine through in your application. We want to see that you’re genuinely excited about the role and how you can contribute to our Financial Services team.
Be Data-Driven: Since this role is all about insights and analysis, make sure to highlight your analytical skills. Share examples of how you've used data to drive decisions or improve customer experiences in your previous roles.
Tailor Your Application: Don’t just send a generic CV and cover letter. Take the time to tailor your application to the job description. Mention specific skills and experiences that align with what we’re looking for in a Commercial Analyst.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Marks & Spencer
✨Know Your Numbers
As a Commercial Analyst, you'll be diving deep into data. Brush up on your analytical skills and be prepared to discuss how you've used data to drive decisions in the past. Bring examples of your analysis that led to actionable insights, especially related to customer behaviour or loyalty programmes.
✨Understand the Loyalty Landscape
Familiarise yourself with loyalty programmes, particularly in financial services. Be ready to discuss trends and innovations in this area. Showing that you understand how loyalty impacts customer retention and sales will set you apart from other candidates.
✨Stakeholder Management Skills
You'll be working with various teams, so highlight your experience in stakeholder management. Prepare to share examples of how you've effectively communicated insights to different audiences and adapted your style to suit their needs. This will demonstrate your ability to influence and collaborate.
✨Showcase Your Strategic Thinking
Think about how you can contribute to the broader business strategy. Be prepared to discuss how your analytical insights can shape propositions and improve customer journeys. This shows that you're not just focused on numbers but also on the bigger picture.