At a Glance
- Tasks: Be the backbone of our store, managing stock and deliveries with speed and accuracy.
- Company: Join M&S, a diverse and inclusive retail leader pushing boundaries in the industry.
- Benefits: Flexible working hours, training opportunities, and a supportive team environment.
- Other info: Embrace a dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Make a real impact by delivering exceptional customer experiences every day.
- Qualifications: Strong communication skills and a commitment to excellent customer service.
The predicted salary is between 11 - 16 £ per hour.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Work Pattern:
- Week 1
- Sunday: 12:30 - 20:30
- Tuesday: 13:30 - 22:00
- Wednesday: 13:30 - 22:00
- Saturday: 13:30 - 22:00
- Week 2
- Monday: 13:30 - 22:00
- Wednesday: 13:30 - 22:00
- Thursday: 13:30 - 22:00
- Saturday: 13:30 - 22:00
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.
You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
- Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
- Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
- Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
- Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.
This is a role for people who move with purpose. Are you ready for it? Take Your Marks and apply today.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant (Operations) - Cambridge - Cambridge, Cambridgeshire employer: Marks & Spencer
At M&S, we pride ourselves on fostering a vibrant and inclusive work culture where every individual is valued for their unique contributions. As a Customer Assistant in Operations in Cambridge, you'll enjoy flexible working hours, comprehensive training, and opportunities for personal growth within a supportive team environment. Join us to be part of a forward-thinking company that is committed to sustainability and innovation in retail, making your role not just a job, but a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant (Operations) - Cambridge - Cambridge, Cambridgeshire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of Customer Assistant in Operations. Remember, confidence is key!
✨Tip Number 3
Show off your teamwork skills! M&S values collaboration, so be ready to share examples of how you've worked well in a team before. Highlight your adaptability and how you can contribute to keeping things running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy, which is essential for this role. Don’t miss out on the chance to join the M&S family!
We think you need these skills to ace Customer Assistant (Operations) - Cambridge - Cambridge, Cambridgeshire
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and how they relate to the role.
Show Your Flexibility:Since flexibility is key in this role, make sure to highlight any past experiences where you've adapted to changing situations. We love seeing candidates who can roll with the punches!
Highlight Teamwork:As a Customer Assistant, being a team player is essential. Share examples of how you've worked well with others in previous jobs or projects. We’re all about collaboration here at M&S!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Assistant in Operations. Familiarise yourself with stock management, delivery processes, and how to keep the store running smoothly. This will help you demonstrate your readiness to roll up your sleeves and get stuck in.
✨Showcase Your Flexibility
Flexibility is crucial for this role, so be prepared to discuss examples from your past where you've adapted to changing situations. Whether it’s working different shifts or handling unexpected challenges, showing that you can pivot quickly will impress your interviewers.
✨Highlight Your Digital Skills
Since being digitally confident is essential, think about how you've used technology in previous roles. Be ready to talk about any digital tools you've used for tracking deliveries or managing stock, as this will show you're equipped to handle the demands of the job.
✨Emphasise Teamwork
As a key player in a big machine, your ability to work well with others is vital. Prepare to share experiences where you've collaborated with colleagues to achieve a common goal. This will highlight your team spirit and commitment to creating a positive work environment.
