Shift Lead - Food - Broughton Park Simply Food - Broughton, Flintshire

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.

You’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S our customers don’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
• Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
• Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Purpose:

• Manage in the absence of the next level Leader when required.
• Champion new ways of working within stores through an open mindset and positive attitude.
• Lead colleagues in delivery of task prioritising customer first.
• Plan, allocate and follow through on delivery of task to a consistent standard across the store.
• Drive on the job productivity.
• Support colleagues through coaching and feedback.
• Use MI to take action to drive performance.
• Help maintain a safe and legal environment for colleagues and customers.
• Support the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often.

Key Accountabilities:

• Deliver great standards and service by putting the customer first.
• Act on customer feedback to deliver improvement.
• Ensure the delivery of brilliant basics.
• Coach the team to deliver excellent standards of product presentation.
• Support the delivery of plan A.
• Provide regular and timely feedback to line manager to support colleague performance.
• Support with the training and coaching of colleagues maximising digital tools and channels.
• Identify colleagues for recognition and celebrate success within the store.
• Provide feedback to BIG to improve colleague experience.
• Support the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action.
• Role model new ways of working through the use of digital tools.
• Allocate resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively.
• Deliver operational excellence ensuring all processes and tasks are delivered in line with business expectation.
• Maintain a safe and legal store environment.
• Support visual merchandising updates across all launches, events and campaigns.

Key Capabilities:

• Understand how M&S operates, its strategy, future and the role they play.
• Effectively manage own reactions and responses around change.
• Help colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking.
• Set performance objectives for self in conjunction with line manager and in line with business plans.
• Take accountability for planning and managing own work efficiently to ensure objectives are met.
• Treat all colleagues fairly, understanding that different people will provide different perspectives and have different needs.
• Build positive relationships by being a good listener and getting to know people by establishing a connection.
• In control of their own reactions and considers how to share their perspective to create better reaction for team.

Technical Skills/Experience:

• Support the delivery of excellent customer service and KPI’s across the store.
• Good level of digital capability and can access and utilise relevant systems.
• Good knowledge of the commercial operation, brilliant basics and operational excellence.
• Current working knowledge of all VM principles.
• A good communicator with the ability to build relationships and work within a team.
• A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing.
• Maintain high presentation standards, attention to detail and deliver on time, right first time.
• Interpret data relevant to the role.
• Demonstrates flexibility and adaptability to change.

Key Relationships and Stakeholders:

• Customers
• Colleagues
• Store Leadership
• BIG