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- Tasks: Lead the team to ensure a smooth fill operation and a ready-to-trade salesfloor.
- Company: Join a well-known food retailer with a focus on teamwork and customer service.
- Benefits: Competitive pay, flexible hours, and opportunities for career growth.
- Other info: Dynamic work environment with a supportive team atmosphere.
- Why this job: Be a key player in creating an amazing shopping experience for customers.
- Qualifications: Must be 18+, with leadership skills and a passion for great service.
The predicted salary is between 30000 - 40000 £ per year.
Work Pattern:
- Monday 14:00 - 22:00
- Tuesday 14:00 - 22:00
- Wednesday 14:00 - 22:00
- Friday 14:00 - 22:00
- Saturday 14:00 - 22:00
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose of the Shift Lead role:
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Shift Lead - Food - Bridgnorth Simply Food employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Food - Bridgnorth Simply Food
✨Tip Number 1
Get to know the company culture! Before your interview, check out our website and social media to see what we're all about. This will help you connect with us during the chat and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Shift Lead role, especially around leading teams and ensuring a great customer experience.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. It shows that you respect the opportunity and are ready to represent us well in the store.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in our minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Shift Lead - Food - Bridgnorth Simply Food
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight any experience you have in leading teams or coordinating resources. We want to see how you can motivate others and drive productivity, especially in a fast-paced environment like ours.
Be Specific About Your Experience: When detailing your previous roles, be specific about the tasks you handled that relate to the Shift Lead position. Mention any operational responsibilities you've had, as well as your approach to customer service and team dynamics.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application more efficiently. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Make sure you understand the Shift Lead role thoroughly. Familiarise yourself with the responsibilities like leading the fill operation and coordinating resources. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or managed operations in the past. Highlight your ability to coach colleagues and drive productivity, as these are key aspects of the job. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Customer Service Excellence
Since the role involves role modelling great customer service, think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you would create an inclusive team atmosphere and ensure a quick payment experience for customers.
✨Be Ready for Operational Scenarios
Expect questions about handling operational tasks, such as cash handling and compliance. Brush up on health and safety legislation relevant to the food industry, and be prepared to discuss how you would manage these responsibilities effectively.