Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and support your team to deliver exceptional customer service and maintain high standards.
- Company: Join M&S, a diverse and inclusive workplace that values individuality.
- Benefits: Flexible working hours, competitive pay, and opportunities for personal growth.
- Why this job: Make a real impact by championing new ways of working and inspiring your colleagues.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Dynamic environment with opportunities for career advancement and personal development.
The predicted salary is between 28800 - 43200 £ per year.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Work Pattern: Sunday, Monday, Wednesday, Friday, Saturday. Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Purpose:
- Manage in the absence of the next level leader when required.
- Champion new ways of working within stores through an open mindset and positive attitude.
- Lead colleagues in delivery of tasks prioritising customer first.
- Plan, allocate and follow through on delivery of tasks to a consistent standard across the store.
- Drive on the job productivity.
- Support colleagues through coaching and feedback.
- Use MI to take action to drive performance.
- Help maintain a safe and legal environment for colleagues and customers.
- Support the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often.
Key Accountabilities:
- Deliver great standards and service by putting the customer first.
- Act on customer feedback to deliver improvement.
- Ensure the delivery of brilliant basics.
- Coach the team to deliver excellent standards of product presentation.
- Support the delivery of plan A.
- Provide regular and timely feedback to line manager to support colleague performance.
- Support with the training and coaching of colleagues maximising digital tools and channels.
- Identify colleagues for recognition and celebrate success within the store.
- Provide feedback to BIG to improve colleague experience.
- Support the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and take action.
- Role model new ways of working through the use of digital tools.
- Allocate resources efficiently to deliver process, task and service ensuring activity is completed consistently and productively.
- Deliver operational excellence ensuring all processes and tasks are delivered in line with business expectations.
- Maintain a safe and legal store environment.
- Support visual merchandising updates across all launches, events and campaigns.
Key Capabilities:
- Understand how M&S operates, its strategy, future and the role they play.
- Effectively manage own reactions and responses around change.
- Help colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking.
- Set performance objectives for self in conjunction with line manager and in line with business plans.
- Take accountability for planning and managing own work efficiently to ensure objectives are met.
- Treat all colleagues fairly, understanding that different people will provide different perspectives and have different needs.
- Build positive relationships by being a good listener and getting to know people by establishing a connection.
- Be in control of their own reactions and consider how to share their perspective to create better reactions for the team.
Technical Skills/Experience:
- Support the delivery of excellent customer service and KPIs across the store.
- Good level of digital capability and can access and utilise relevant systems.
- Good knowledge of the commercial operation, brilliant basics and operational excellence.
- Current working knowledge of all VM principles.
- A good communicator with the ability to build relationships and work within a team.
- A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing.
- Maintain high presentation standards, attention to detail and deliver on time, right first time.
- Interpret data relevant to the role.
- Demonstrate flexibility and adaptability to change.
Key Relationships and Stakeholders:
- Customers
- Colleagues
- Store Leadership
- BIG
Team Support Manager - Food - Borehamwood - Borehamwood, Hertfordshire employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Support Manager - Food - Borehamwood - Borehamwood, Hertfordshire
✨Tip Number 1
Get to know the company culture before your interview. M&S values individuality, so think about how your unique background can contribute to their team. Show them you’re not just a fit for the role, but for the vibe of the place too!
✨Tip Number 2
Practice your responses to common interview questions, especially those around customer service and teamwork. Use examples from your past experiences that highlight your ability to put customers first and support your colleagues.
✨Tip Number 3
Don’t forget to ask questions during your interview! This shows your interest in the role and helps you understand how you can best contribute to the team. Think about what you want to know about their approach to coaching and feedback.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Team Support Manager - Food - Borehamwood - Borehamwood, Hertfordshire
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique background and experiences.
Tailor Your Application: Make sure to customise your application for the Team Support Manager role. Highlight your relevant skills and experiences that align with the job description, especially around customer service and team support.
Show Your Passion: Express your enthusiasm for working at M&S and how you can contribute to creating a fantastic customer experience. We love candidates who are excited about making a difference!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this amazing opportunity.
How to prepare for a job interview at Marks & Spencer
✨Know Your M&S Inside Out
Before the interview, make sure you understand how M&S operates and its core values. Familiarise yourself with their strategy and how the Team Support Manager role fits into the bigger picture. This will show your genuine interest in the company and help you answer questions more effectively.
✨Showcase Your Coaching Skills
As a Team Support Manager, you'll be expected to coach and support your colleagues. Prepare examples from your past experiences where you've successfully coached someone or improved team performance. Highlight your ability to give constructive feedback and celebrate successes.
✨Demonstrate Customer Focus
M&S prides itself on putting customers first. Be ready to discuss how you've prioritised customer service in previous roles. Think of specific instances where you acted on customer feedback to improve service or product presentation, as this aligns perfectly with the job requirements.
✨Be Ready for Change
The role requires adaptability and a positive attitude towards change. Prepare to discuss how you've managed change in the workplace before. Share examples that illustrate your flexibility and how you helped others navigate through transitions, which is crucial for this position.
