At a Glance
- Tasks: Lead and inspire your team while ensuring exceptional customer experiences.
- Company: Join M&S, a dynamic and evolving retail leader.
- Benefits: Enjoy 20% discount, competitive holidays, and flexible working options.
- Other info: Access to wellbeing support and a charity volunteer day.
- Why this job: Make a real impact in a role that empowers and develops others.
- Qualifications: Experience in leadership and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
At M&S, we’re evolving faster than ever before.
As part of our transformation journey, we’re reshaping the way we serve our customers, empower our colleagues, and deliver results.
We’re moving at pace, driven by innovation, agility, and a steadfast focus on excellence.
If you're ready to lead with purpose, inspire teams, and make a real impact, this new role is your opportunity to be part of something extraordinary.
Lead and Inspire Take full accountability for your direct reports, owning their end-to-end experience.
Mentor and develop your team to be their best, celebrating success and managing performance effectively.
Collaborate with the store leadership team to deliver shared objectives.
Role model the M&S behaviours and demonstrate flexibility as business priorities evolve.
Act on customer feedback with urgency to go above and beyond.
Empower teams to take ownership of Service, Selling, and Filling.
Create a great place to work by listening to and acting on colleague feedback.
Deliver with Excellence Ensure the store trades safely and legally at all times.
Support and coach Shift Leads and Sales Advisors to deliver smooth operations—without directly completing operational tasks.
Implement launches, events, and campaigns flawlessly, right first time.
Drive accurate execution of all processes and guidelines in collaboration with your team.
Drive High Performance Raise the bar through coaching and performance development.
Lead your team to deliver a consistent and exceptional customer experience.
Drive sales and contribution through consistent delivery of key inputs.
Demonstrate digital confidence across all platforms including Time & Attendance (T&A), My HR, Teams, and Power BI.
People Accountabilities Support your team across the full colleague lifecycle: hiring, duty of care, Return to Work (RTW), scheduling, holiday management, and more.
Manage new starters through probation effectively.
Spot and develop talent to meet future succession needs.
Ensure duty of care calls and Returns to Work are completed promptly.
Conduct absence review meetings where applicable.
Complete 100% of check-ins, celebrating success and managing performance.
Ensure compliance learning is completed by all colleagues.
What’s in it for you Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day.
We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special… 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
Competitive holiday entitlement with the potential to buy extra holiday days!
Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
A generous Defined Contribution Pension Scheme and Life Assurance.
Full maternity pay for 26 weeks.
Work Life options, including 4-day working week or 9-day fortnight.
A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work. #LI-Onsite #LI-MW1
Foods Colleague Manager - Blackrock in Belfast employer: Marks & Spencer
Joining M&S as a Senior Technical Program Manager means becoming part of a vibrant and inclusive team dedicated to delivering exceptional customer experiences. With competitive benefits like a generous pension scheme, extensive training programmes, and a strong focus on employee wellbeing, M&S fosters a culture of growth and collaboration. Located in a dynamic environment, you'll have the opportunity to lead transformative projects while enjoying a supportive work-life balance and the chance to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Foods Colleague Manager - Blackrock in Belfast
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Marks & Spencer, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Marks & Spencer!
We think you need these skills to ace Foods Colleague Manager - Blackrock in Belfast
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Marks & Spencer, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Marks & Spencer and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Marks & Spencer that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Marks & Spencer
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
