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- Tasks: Lead the team to create a vibrant shopping experience and ensure smooth store operations.
- Company: Join Marks & Spencer, a forward-thinking retailer revolutionising the industry.
- Benefits: Flexible working options, inclusive culture, and opportunities for personal growth.
- Why this job: Be part of an exciting transformation in retail and make a real impact.
- Qualifications: Must be 18+, with a passion for customer service and teamwork.
- Other info: Dynamic environment with a focus on innovation and sustainability.
The predicted salary is between 11 - 14 £ per hour.
Work Pattern: Sunday 08:00-16:00, Tuesday 14:30-22:30, Thursday 14:30-22:30, Friday 14:30-22:30, Saturday 14:30-22:30.
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose of the Shift Lead role:
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation.
- Coach colleagues on One Best Way and drive productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service and the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.
Retail: The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There’s never been a more exciting time to join M&S.
We’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online - day in, day out. By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.
Customer Assistant in Belfast employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant in Belfast
✨Tip Number 1
Get to know the company! Research M&S and understand their values, especially around inclusion and innovation. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their exciting journey.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering great experiences, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories to impress the interviewers.
✨Tip Number 3
Be prepared to discuss teamwork! M&S values a great team atmosphere, so think about how you've collaborated with others in previous roles. Highlight your ability to support colleagues and contribute to a positive work environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and ready to embrace the digital era M&S is pushing towards. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Assistant in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Customer Assistant role. Highlight your relevant experience and skills that align with our mission at M&S, especially in customer service and teamwork.
Show Your Enthusiasm: We love seeing passion! In your written application, express why you’re excited about joining M&S and how you can contribute to our innovative retail transformation. Let your personality shine through!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications quickly, so make every word count!
Apply Through Our Website: Don’t forget to submit your application through our official website. It’s the best way to ensure it gets to us directly and helps us keep track of all applications efficiently.
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Assistant role. Familiarise yourself with the key responsibilities like leading the fill operation and delivering great customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Team Spirit
Since this role involves coordinating a team and creating a great atmosphere, be ready to share examples of how you've worked well in a team before. Highlight any experiences where you’ve led or supported colleagues, as this will demonstrate your ability to contribute positively to the store environment.
✨Emphasise Adaptability
M&S is looking for someone who can embrace change and adapt to new challenges. Prepare to discuss times when you've had to adjust quickly to new situations or learn new skills. This will show that you can thrive in a fast-paced retail environment and are ready to support their innovative approach.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how M&S plans to implement its exciting innovations. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
