At a Glance
- Tasks: Shape the future of Self-Checkout and enhance customer experience.
- Company: Join M&S, a leader in retail innovation and inclusivity.
- Benefits: Enjoy discounts, competitive holidays, and 24/7 wellbeing support.
- Other info: Be part of a diverse team driving meaningful change.
- Why this job: Make a real impact in a fast-evolving digital era.
- Qualifications: Understanding of store tech and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Join our Digital Product team as an Associate Product Manager – Self Checkout, and play a critical role in shaping the future of M&S. An Associate Product Manager will support the performance and evolution of the Self-Checkout experience, with a specific focus on the SeeChange skip-scan capability. Working cross-functionally with engineering, loss prevention, and store operations, the role will monitor performance, analyse data, and prioritise enhancements to improve detection effectiveness, reduce shrink, and minimise friction for customers. They will act as the day-to-day product owner for this capability, ensuring issues are identified and resolved quickly, supplier performance is managed, and the product continuously improves in line with business and customer needs.
Key Responsibilities
- Governance of environment usage, booking, and change control.
- Maintain asset lifecycle visibility; retire obsolete kit promptly.
- Ensure Health & Safety compliance across all sites.
- Collaborate with product teams to plan space for emerging tech pilots.
- Coordinate with in-store teams.
- Perform regular audits for readiness, compliance, and optimisation.
- Report on utilisation, incidents, and lifecycle status to leadership.
Skills & Experience
- Solid understanding of store technology stacks (POS, IoT, RFID, CCTV).
- Experience in environment and release management.
- Knowledge of Health & Safety standards and RAMS.
- Ability to manage asset lifecycle and coordinate refresh cycles.
- Excellent stakeholder engagement and communication skills.
- Awareness of emerging technologies and incubation processes.
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing. Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation.
- Competitive holiday allowance with the option to buy more.
- Discretionary bonus schemes linked to your performance and ours.
- Strong pension and life assurance to help plan for the future.
- Tailored induction and training to support your development from day one.
- Exclusive perks and savings through our M&S Choices portal.
- Market-leading family policies, including parental, adoption and neonatal leave.
- 24/7 wellbeing support, including virtual GP access and mental health services.
- One paid volunteer day a year to support a cause that matters to you.
Everyone’s welcome. We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Associate Product Manager employer: Marks & Spencer
At Marks & Spencer, we pride ourselves on being an inclusive and innovative employer, offering our Associate Product Managers the chance to shape the future of retail technology in a dynamic environment. With competitive benefits such as a generous colleague discount, tailored training, and strong family policies, we foster a culture of growth and support, ensuring every team member can thrive while making a meaningful impact on millions of customers. Join us in our mission to lead the industry into a more conscientious digital era, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Product Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at M&S. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research M&S’s latest innovations and think about how your skills can contribute to their goals. Show them you’re not just another candidate, but someone who’s genuinely excited about their mission.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be part of a community that values innovation and teamwork, just like you!
We think you need these skills to ace Associate Product Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with store technology stacks and asset lifecycle management. We want to see how your skills align with the Associate Product Manager role, so don’t hold back!
Showcase Your Data Skills:Since this role involves analysing data and monitoring performance, include examples of how you've used data to drive decisions in past roles. We love seeing candidates who can demonstrate their analytical prowess!
Highlight Collaboration Experience:This position requires working cross-functionally, so share instances where you’ve successfully collaborated with different teams. We’re all about teamwork at StudySmarter, and we want to know how you fit into that picture.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Marks & Spencer
✨Know Your Tech
Make sure you brush up on your understanding of store technology stacks like POS, IoT, and RFID. Being able to discuss how these technologies impact the Self-Checkout experience will show that you're not just familiar with the tools, but also how they can enhance customer satisfaction.
✨Data is Your Friend
Prepare to talk about how you would analyse data to improve detection effectiveness and reduce shrink. Think of specific examples or scenarios where data-driven decisions made a difference in a product's performance. This will demonstrate your analytical skills and your ability to prioritise enhancements.
✨Stakeholder Engagement
Since this role involves working cross-functionally, be ready to share your experiences in engaging with different stakeholders. Highlight any past collaborations with engineering, loss prevention, or store operations teams, and how you managed to keep everyone aligned towards common goals.
✨Health & Safety Knowledge
Familiarise yourself with Health & Safety standards relevant to retail environments. Be prepared to discuss how you would ensure compliance across all sites and what steps you would take to maintain asset lifecycle visibility. This shows that you take safety seriously and understand its importance in the retail space.
