At a Glance
- Tasks: Onboard and manage third-party brands to enhance our digital offering.
- Company: Join M&S, a fast-evolving leader in online retail.
- Benefits: Enjoy a 20% discount, competitive holidays, and tailored development opportunities.
- Other info: Hybrid working model with a focus on inclusivity and support.
- Why this job: Gain hands-on experience in ecommerce operations and make a real impact.
- Qualifications: Experience in ecommerce, strong organisational and communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
At M&S, we’re accelerating our online growth and transforming how we deliver seamless omnichannel experiences. As an Assistant Operations Manager – Dropship, you’ll play a key role in onboarding and managing third-party brands, helping expand our digital offering and enhance the customer journey.
Sitting within Online Operations, this role is central to scaling our Dropship model, bringing new suppliers onto M&S.com and ensuring a smooth, high-quality experience from launch through to BAU. This 12-month maternity cover (until September 2027) is a fantastic opportunity to gain exposure to end-to-end ecommerce operations in a fast-paced, evolving environment.
What you’ll do
- Support the onboarding of new dropship suppliers, managing the journey from initial setup through to launch on M&S.com
- Assist in managing supplier critical paths, ensuring all milestones are met ahead of go-live
- Deliver a seamless end-to-end customer experience across ordering, delivery and post-purchase journeys
- Support post-launch “hyper care” and ongoing supplier performance management
- Build strong relationships with internal teams and external 3rd party brands to drive successful outcomes
Who you are
- Experience in an ecommerce or retail operations environment
- Experience working with 3rd party suppliers and managing multiple stakeholders
- Strong organisational skills with the ability to manage multiple projects and priorities simultaneously
- Strong communication and relationship-building skills
- Experience with OMS platforms or offshore teams
What’s in it for you?
Working at M&S means being part of a business that’s evolving fast, with digital and operations at the heart of our growth. Here are just a few of the benefits:
- 20% colleague discount across M&S products
- Competitive holiday allowance with option to buy more
- Discretionary bonus schemes
- Pension and life assurance
- Tailored development opportunities
- Wellbeing support and virtual GP access
- One paid volunteering day a year
Everyone’s welcome
We’re committed to creating an inclusive workplace where everyone feels valued and able to contribute. We celebrate diversity and are always looking for ways to improve how we work together. If you need any adjustments during the recruitment process, we’re here to support you.
Ways of working
We work in a hybrid way, with time in the office to collaborate and connect, alongside flexibility to work from home.
Assistant Operations Manager (12 Month FTC) employer: Marks & Spencer
At M&S, we pride ourselves on being an excellent employer, offering a dynamic work environment that fosters growth and innovation in the heart of our online operations. As an Assistant Operations Manager, you'll benefit from tailored development opportunities, a competitive benefits package including a generous colleague discount, and a commitment to inclusivity and wellbeing. Join us in shaping the future of ecommerce while enjoying the flexibility of hybrid working and the chance to make a meaningful impact on our customer journey.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Operations Manager (12 Month FTC)
✨Get to Know the E-commerce Scene
Dive into online communities where e-commerce enthusiasts hang out, like e-commerce Facebook groups or Reddit forums. You'll get the scoop on job openings and trends that are crucial for landing temporary roles.
✨Attend E-commerce Events and Job Fairs
Keep an eye out for local e-commerce networking events and job fairs. These are golden opportunities to meet hiring managers in person, and you can really showcase your enthusiasm and skills face-to-face.
✨Leverage Seasonal Opportunities
With temporary roles, there's a lot of seasonal hiring in e-commerce, especially around Black Friday and Christmas. Make sure you're applying during these peak times and check if Marks & Spencer is gearing up for the holiday rush.
✨Get Your Hands Dirty on Platforms
Familiarise yourself with popular e-commerce platforms like Shopify or WooCommerce and maybe even create a little project of your own. Showing practical knowledge will impress potential employers like Marks & Spencer and demonstrate your commitment to the field.
We think you need these skills to ace Assistant Operations Manager (12 Month FTC)
Some tips for your application 🫡
Show Off Your E-commerce Savvy:For a role in e-commerce like Assistant Operations Manager (12 Month FTC) at Marks & Spencer, really highlight any experience you have with online retail platforms. Have you worked with Shopify, WooCommerce, or Amazon? Mention these specifics in your CV to show you understand the landscape and the tools of the trade.
Data Skills are a Winner:E-commerce thrives on data. If you've got experience analysing customer behaviour or tracking sales metrics, make sure to weave that into your application. Include any relevant certifications or courses that show your skills in data analysis – this could set you apart!
Catch Their Attention in Your Cover Letter:Since this is a temporary role, your motivation is key. Use your cover letter to convey your enthusiasm for the e-commerce industry and your eagerness to contribute quickly. Let them know how you can hit the ground running – they’ll appreciate your proactiveness!
Keep it Concise and Relevant:Temporary positions often move fast, so keep your CV and cover letter clear and to the point. Focus on the experiences that most directly relate to Assistant Operations Manager (12 Month FTC) at Marks & Spencer. A tight, well-structured application shows you value their time and makes a good impression right off the bat!
How to prepare for a job interview at Marks & Spencer
✨Show Off Your E-Commerce Know-How
Don't just tell them you're familiar with e-commerce; bring concrete examples! Talk about specific platforms like Shopify or WooCommerce that you've used, or any success stories from past projects. They'll love hearing about how you've navigated challenges or optimised sales strategies.
✨Be Ready for Real-Time Problem Solving
Expect questions that put you in the hot seat regarding customer experience scenarios or inventory management. They might ask you how you would handle a sudden stock shortage or a spike in demand. Practice thinking on your feet so you can show off your problem-solving chops!
✨Demonstrate Your Flexibility and Adaptability
Since this is a temporary role, it's all about being quick on the uptake. Highlight experiences where you've had to learn on the job or adapt to new systems quickly. They’ll want to see that you can hit the ground running without needing too much hand-holding.
✨Keep Your Digital Toolkit Sharp
Familiarise yourself with the latest e-commerce tools and trends, like SEO practices for online stores or analytics tools like Google Analytics. If you have experience with A/B testing or managing online promotions, be ready to talk about it. This kind of knowledge will set you apart from other candidates!
