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For Companies At a Glance
- Tasks: Lead the online shop experience, enhancing customer journeys and driving sales.
- Company: Join M&S, a dynamic and inclusive retail leader transforming the digital landscape.
- Benefits: Enjoy 20% discount, competitive holidays, bonuses, and wellbeing support.
- Why this job: Make a real impact in a role that blends creativity with data-driven decisions.
- Qualifications: Passion for merchandising, strong communication skills, and a results-oriented mindset.
- Other info: Be part of a diverse team committed to innovation and positive change.
The predicted salary is between 28800 - 43200 £ per year.
Please note this role is a Fixed Term Contract until Oct 2026.
What’s in it for you
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever, and however they want to shop with us.
- After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption, and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
What you’ll do
The role of the Assistant Online Merchandising Manager is to put the customer at the heart of our digital experience. You will own the online shop for your business unit across UK and ROI websites — day to day trade the site, partner with online commercial managers, and deliver the trading strategy.
- A commercially minded and results-driven professional with a strong passion for site merchandising and enhancing the customer journey, empowered by data-led decision-making, strategic thinking, attention to detail, and collaborative communication.
- Build strong partnerships with Online Commercial Managers to ensure effective delivery of the trade plan.
- Own day to day trade, using daily metrics to understand and improve the customer experience.
- Build cross functional relationships, collaborating but also ability to challenge, to ensure campaigns and key trading moments are optimised.
- Work cross-functionally to ensure end-to-end experience is seamless.
- Manage workload of offshore to ensure delivery of high-quality standards and within timelines.
- Ensure all key trading events are flawlessly executed onsite, delivering a cohesive and engaging customer experience that maximises conversion and aligns with commercial and marketing objectives.
- Deliver improvements to the onsite journey using data and insights to enhance customer experience and performance.
- Conduct regular performance reviews, using data to drive decisions, from post-implementation reviews (PIRs) to monthly deep dives.
Who you are
- Strong passion for site merchandising and enhancing the customer journey with proven experience in a similar role.
- Commercially minded with a strategic approach to trading.
- Proficient in using data and insights to inform decision-making.
- Collaborative team player with excellent communication skills.
- Proactive, detail-oriented, and results-driven.
- Willing to challenge the status quo.
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted, and admired by our colleagues, customers, and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
About Us
M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.
About the Team
From Merchandising and Marketing - Product Development and Design, through to Supply Chain and Space Planning - our mission is to bring stylish wardrobe, home and beauty essentials to our customers via an easy, inspiring shopping experience online and in store that will delight them every time.
As we accelerate the transformation of our business to suit the changing needs of our customer, we need results-driven colleagues that not only have a passion for our product, but a strong team working ethos, creativity and a healthy commercial drive to join us on our journey.
Assistant Onsite Merchandising Manager employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Onsite Merchandising Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching M&S and understanding their values. Be ready to discuss how your skills align with their mission of delivering exceptional quality and service. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! You want to be able to clearly articulate your experience and how it relates to the Assistant Onsite Merchandising Manager role. Keep it concise and engaging – think of it as your personal brand story.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the M&S team. Let’s make it happen!
We think you need these skills to ace Assistant Onsite Merchandising Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Onsite Merchandising Manager role. Highlight your experience in site merchandising and how it aligns with M&S's focus on enhancing the customer journey.
Show Your Passion: Let your enthusiasm for site merchandising shine through! Share specific examples of how you've improved customer experiences in previous roles, as this will resonate with our commitment to putting customers at the heart of everything we do.
Be Data-Driven: Since this role involves using data to inform decisions, mention any relevant experience you have with data analysis. Talk about how you've used insights to drive performance and improve online trading strategies.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows that you're serious about joining the M&S team!
How to prepare for a job interview at Marks & Spencer
✨Know Your Numbers
As an Assistant Onsite Merchandising Manager, you'll need to be data-driven. Brush up on key metrics related to online trading and customer experience. Be ready to discuss how you've used data in past roles to drive decisions and improve performance.
✨Show Your Passion for Merchandising
Make sure to convey your enthusiasm for site merchandising during the interview. Share specific examples of how you've enhanced the customer journey in previous positions. This will demonstrate that you not only understand the role but are genuinely excited about it.
✨Prepare for Collaboration Questions
Since this role involves working closely with Online Commercial Managers and cross-functional teams, be prepared to discuss your collaborative experiences. Think of examples where you successfully partnered with others to achieve a common goal or overcome challenges.
✨Challenge the Status Quo
Marks & Spencer values innovation and a proactive approach. Be ready to share instances where you've challenged existing processes or introduced new ideas that led to positive outcomes. This shows you're not just a follower but a forward-thinker who can contribute to their ambitious goals.
