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- Tasks: Lead the team to ensure a smooth salesfloor operation and excellent customer service.
- Company: Join M&S, a diverse and inclusive workplace that values your uniqueness.
- Benefits: Flexible shifts, competitive pay, and opportunities for personal growth.
- Why this job: Make a real impact by leading a dynamic team in a vibrant retail environment.
- Qualifications: Must be 18+, with leadership skills and a passion for customer service.
- Other info: Great opportunity for career advancement in a supportive team.
The predicted salary is between 1300 - 1800 £ per month.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Work Pattern:
- Sunday 08:00-16:00
- Tuesday 14:30-22:30
- Friday 14:30-22:30
- Thursday 14:30-22:30
- Saturday 14:30-22:30
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose of the Shift Lead role:
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick response.
Locations
Customer Assistant - Shift Lead - Malone Lisburn Road SF - Belfast, Antrim employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Shift Lead - Malone Lisburn Road SF - Belfast, Antrim
✨Tip Number 1
Get to know the company culture! M&S values individuality, so show us how your unique background and skills can contribute to the team. Research their values and think about how you can align with them during your interview.
✨Tip Number 2
Practice your leadership skills! As a Shift Lead, you'll need to coordinate resources and coach your colleagues. Think of examples from your past experiences where you've successfully led a team or improved productivity.
✨Tip Number 3
Be ready to discuss operational tasks! Familiarise yourself with the fill operation process and be prepared to share how you would ensure the sales floor is ready to trade. This shows us you're proactive and understand the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Customer Assistant - Shift Lead - Malone Lisburn Road SF - Belfast, Antrim
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your unique self shine through! We want to see who you are beyond just your qualifications. Share a bit about your background and what makes you tick.
Tailor Your Application: Make sure to customise your application for the Customer Assistant - Shift Lead role. Highlight your relevant experience and skills that align with the job description. We love seeing how you can contribute to our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when you get straight to the heart of what you want to say without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Shift Lead at M&S. Familiarise yourself with the fill operation and how to coordinate resources effectively. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be expected to coach and guide your colleagues. Prepare examples from your past experiences where you've successfully led a team or improved productivity. This will demonstrate your capability to take charge and inspire others.
✨Emphasise Customer Service
M&S values customer experience highly. Be ready to discuss how you would ensure a welcoming environment for customers and how you’ve handled customer service challenges in the past. This shows you understand the importance of customer satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.