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- Tasks: Be the backbone of our new store, managing stock and deliveries with speed and accuracy.
- Company: Join M&S, a forward-thinking retailer committed to inclusivity and innovation.
- Benefits: Competitive pay, flexible hours, and a chance to grow in a dynamic environment.
- Why this job: Make a real impact behind the scenes while delivering exceptional customer experiences.
- Qualifications: Must be 18+, with strong teamwork and digital skills.
- Other info: Exciting opportunities for career growth in a supportive team.
The predicted salary is between 11 - 16 £ per hour.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Under 18 disclaimer: This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Week 1:
- Monday: 03:00-11:00
- Tuesday: 03:00-11:00
- Wednesday: 03:00-11:00
- Friday: 03:00-11:00
- Saturday: 03:00-11:00
Week 2:
- Sunday: 03:00-11:00
- Monday: 03:00-11:00
- Wednesday: 03:00-11:00
- Thursday: 03:00-11:00
- Friday: 03:00-11:00
Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.
You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
- Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
- Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
- Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
- Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.
This is a role for people who move with purpose. Are you ready for it? Take Your Marks and apply today.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
New Store Opening - Customer Assistant - Operations (Early Morning) - Abingdon - Abingdon, Oxfordshire employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Store Opening - Customer Assistant - Operations (Early Morning) - Abingdon - Abingdon, Oxfordshire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences align with the role of Customer Assistant in Operations. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your flexibility! Since this role requires adaptability, be ready to share examples of how you've successfully handled changing situations in the past. Highlight your ability to work across different functions and support your teammates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace New Store Opening - Customer Assistant - Operations (Early Morning) - Abingdon - Abingdon, Oxfordshire
Some tips for your application 🫡
Show Your Enthusiasm: When you're writing your application, let your passion for the role shine through! We want to see that you're excited about being part of the M&S team and ready to roll your sleeves up.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. We love seeing how you can contribute to keeping our store running smoothly!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your experience and skills are easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and is considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Assistant in Operations. Familiarise yourself with the tasks like stock management and customer service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Flexibility
Since flexibility is crucial for this position, be prepared to discuss examples from your past experiences where you've adapted to changing situations. Highlight how you can handle early morning shifts and support various store functions.
✨Demonstrate Digital Confidence
As you'll be using digital tools for tracking deliveries and managing stock, mention any relevant experience you have with technology. If you’ve used similar systems before, share that experience to show you're ready to hit the ground running.
✨Emphasise Teamwork
Being a team player is essential in this role. Prepare to talk about how you've worked collaboratively in previous jobs. Share specific instances where you supported colleagues or contributed to a team goal, as this will resonate well with the interviewers.