At a Glance
- Tasks: Lead the team and ensure top-notch customer service while managing store operations.
- Company: Join a well-known food retailer with a focus on teamwork and innovation.
- Benefits: Enjoy competitive pay, discounts, and a range of wellbeing resources.
- Other info: Flexible shifts with opportunities for career growth and development.
- Why this job: Make a real difference in customer experiences and develop your leadership skills.
- Qualifications: Must be 18+, with strong customer service and digital skills.
The predicted salary is between 30000 - 40000 £ per year.
Shift Lead – Food – Ulverston Foodhall
Contract type: Permanent | Position type: Full Time | Location: Ulverston, Cumbria | Salary: £14.47 p/h + £3.00 p/h Unsocial Premium | Closing date: 27th July 2026 | Reference: 123058
About the role
As Shift Lead you will manage the store in the absence of the next level Leader, champion new ways of working, lead customers‑first service and drive team performance using MI and digital tools.
Key responsibilities
- Duty manage in the absence of the next level Leader when required
- Champion new ways of working within stores through an open mindset and positive attitude
- Lead colleagues in delivery of tasks prioritising customer first
- Plan, allocate and follow through on delivery of tasks to a consistent standard across the store
- Drive on the job productivity
- Support colleagues through coaching and feedback
- Use MI to take action to drive performance
- Help maintain a safe and legal environment for colleagues and customers
- Support the delivery of an inspirational, improved and consistent visual customer journey
- Key accountabilities
- Deliver great standards and service by putting the customer first
- Act on customer feedback to deliver improvement
- Ensure the delivery of brilliant basics
- Coach the team to deliver excellent product presentation standards
- Support the delivery of plan A and store selling and cost targets
- Provide timely feedback to line manager for colleague performance
- Assist in training and coaching colleagues on digital tools and channels
- Identify and celebrate colleague success and provide feedbackto BIG to improve colleague experience
- Allocate resources efficiently to maintain consistent, productive processes and tasks
- Maintain safe, compliant store environment
- Support visual merchandising updates across launches, events and campaigns
- Key capabilities
- Understands M&S strategy and future
- Manages own reactions and responses around change
- Supports colleague development through listening, questioning and giving feedback
- Sets performance objectives in line with the line manager and business plans
- Accountable for planning and managing own work efficiently
- Treats all colleagues fairly, recognising different perspectives and needs
- Builds positive relationships, actively listening and establishing rapport
- Controls own reactions and shares perspective constructively
- Technical skills / experience
- Excellent customer service and KPI delivery
- Good digital capability and use of relevant systems
- Strong knowledge of commercial operation, brilliant basics and operational excellence
- Current working knowledge of all VM principles
- Effective communicator, relationship builder, team player
- Knowledge of legal requirements for customer assistant and duty manager roles
- High presentation standards, attention to detail, deliver on time, right first time
- Data interpretation relevant to the role
- Demonstrates flexibility and adaptability to change
- Work pattern
Shifts run Monday to Sunday with varied times across two weeks. Unsocial premium applies for hours 22:00‑06:00.
Benefits
- Wellbeing hub – access to free virtual GP service and wellbeing resources
- Giving back – support charities via pay donation and volunteering opportunities
- Competitive salary
- Colleague discount – 20% across M&S products after 12‑week contract
- Time off – competitive holiday entitlement, option to buy extra days
- Life assurance – cover up to twice salary up to age 70 (double with Pension Plan)
- Workplace savings – Pension Savings Plan, Share Buy and Sharesave schemes
- My Choices – discounts on everyday costs, health benefits
- Cycle to work – bike/accessory hire with Cycle to Work scheme
- Smart tech – interest‑free financing on latest tech
- Family‑friendly policy – maternity, paternity, adoption, neo‑natal policies
- Eligibility
Must be 18 years of age or older.
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Shift Lead - Food - Ulverston Foodhall employer: Marks Spencer Store
Marks & Spencer is an exceptional employer, offering a vibrant work culture that prioritises customer-first service and employee development. As a Shift Lead in the Ulverston Foodhall, you will benefit from competitive pay, flexible shifts, and the opportunity to enhance your leadership skills within a renowned retail brand, all while working in a supportive environment that values teamwork and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Ulverston Foodhall
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Marks Spencer Store. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Marks Spencer Store
Don't be shy about reaching out to Marks Spencer Store directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Shift Lead - Food - Ulverston Foodhall
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Marks Spencer Store and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Marks Spencer Store
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
