At a Glance
- Tasks: Join M&S as a Customer Assistant, delivering top-notch service and supporting our food section.
- Company: M&S, a leading retailer known for its commitment to quality and customer satisfaction.
- Benefits: Earn £13.41 p/h plus an extra £3.00 p/h for late shifts, with great discounts and flexible hours.
- Other info: Enjoy mentorship, wellbeing support, and a vibrant workplace culture.
- Why this job: Be part of a dynamic team, making a real impact in a fast-paced retail environment.
- Qualifications: No specific qualifications needed, just a passion for customer service and teamwork.
The predicted salary is between 11 - 12 £ per hour.
Location: Belfast, Antrim
Contract type: Permanent
Position type: Part Time
Salary: £13.41 p/h + £3.00 p/h unsocial premium
Closing date: 4th August 2026
About The Role:
This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
Work Pattern:
- Sunday 15:30-19:30
- Thursday 18:30-22:30
- Saturday 12:00-16:00
This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
Mentorship:
It’s important to us that our new colleagues feel supported in their roles and can learn from each other. That’s why we offer mentorship through our buddy system.
Flexible working:
We’re a 24/7 business and our working patterns adapt to our customers’ needs. Worklife is our flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share if it’s in the best interests of everyone.
Benefits:
- Wellbeing hub: Giving access to resources to support your wellbeing, including a free virtual GP service.
- Giving back: Support your favourite charities by donating through your pay or even volunteering for them.
- Pay: Earn a competitive salary.
- Colleague discount: After completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household. Please note only contracts of more than 12 weeks are eligible for this benefit.
- Time off: Competitive holiday entitlement with the potential to buy extra holiday days.
- Life assurance: Get cover for twice your salary up to age 70 (double with our Pension Plan).
- Workplace savings: We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.
- My Choices: Save on everyday costs through discounts and offers and get access to great health benefits.
- Cycle to work: Bike/accessory hire with Cycle to Work and save on tax and national insurance.
- Smart tech: Buy the latest technology with interest-free financing directly from your salary.
- Family friendly policy: Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family.
Colleague Networks:
We want you to feel supported, no matter what.
- Menopause Network: Initiating and encouraging open conversations about menopause by offering support and sharing experiences.
- Gender Equality Network: Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.
- Culture and Heritage Network: Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.
- Family & Carers Network: A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.
- Forces Community Network: Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.
- LGBTQ+ Network: Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.
- Health and Wellbeing Network: Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.
- Cancer Network: Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.
Customer Assistant - Food - Malone Lisburn Road Simply Food employer: Marks Spencer Store
Marks & Spencer is an exceptional employer, offering a vibrant work culture that prioritises customer-first service and employee development. As a Shift Lead in the Ulverston Foodhall, you will benefit from competitive pay, flexible shifts, and the opportunity to enhance your leadership skills within a renowned retail brand, all while working in a supportive environment that values teamwork and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Malone Lisburn Road Simply Food
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Marks Spencer Store, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Customer Assistant - Food - Malone Lisburn Road Simply Food
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Marks Spencer Store that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Marks Spencer Store will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Marks Spencer Store and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Marks Spencer Store
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Marks Spencer Store, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Marks Spencer Store!
